SCM - Strategic Operations

Location: Mumbai, India Function: Operations Reports to: COO About Miko Miko is a consumer robotics company on a mission to bring AI-powered companions into homes around the world. Our products blend advanced robotics, AI, and content to create meaningful interactions for children. As we scale globally, building a resilient, cost-efficient supply chain is central to our growth. Role Overview We're looking for a sharp, hands-on sourcing and supply chain leader to own end-to-end procurement and supply chain operations for Miko's hardware products. This is a senior leadership role — you'll shape strategy, manage critical supplier relationships, and ensure uninterrupted supply to support global production and retail commitments, including oversight of inbound freight and delivery to distribution partners. What You'll Own Sourcing & Supplier Management Lead strategic sourcing for all hardware components — electronics, motors, plastics, packaging, and finished goods — across a global supplier base (primarily Asia) Negotiate contracts, pricing, MOQs, and payment terms with suppliers Build and maintain a diversified supplier ecosystem; identify and qualify alternates to reduce single-source risk Own supplier performance through KPIs: OTD, quality, cost trends, and responsiveness Supply Chain Planning Own demand planning, inventory management, and procurement scheduling aligned to production and launch calendars Partner with product, engineering, and sales teams to translate forecasts into accurate procurement plans Maintain safety stock and buffer strategies for high-risk or long-lead components Drive lead time reduction and working capital optimization across the supply base Logistics Coordination Oversee inbound freight from Asia factories — freight forwarder relationships, shipment tracking, and cost management Coordinate outbound delivery to 3PLs and retail distribution partners, including key accounts Team & Stakeholder Leadership Lead and mentor the sourcing and supply chain team Collaborate cross-functionally with engineering, finance, and retail account teams Report supply chain health, risks, and cost performance to leadership regularly What We're Looking For 8–15 years across sourcing and supply chain, with at least 4 years in a leadership role Background in consumer electronics, hardware, or robotics strongly preferred Proven experience managing supplier relationships in China or Southeast Asia Working knowledge of international freight, Incoterms, and landed cost — enough to manage forwarder relationships and flag risks Strong commercial acumen — experienced in contract negotiation and cost modeling Data-driven decision-making Operates well in a fast-paced, startup-scale environment — bias for action, high ownership Nice to Have Experience managing supply chains for retail-distributed hardware products Prior exposure to cost-down programs on electromechanical or PCB-heavy products Familiarity with trade compliance across US, EU, and India lanes Benefits: Flexible schedule Health insurance Paid time off