Senior Account Manager-B2B Marketing Agency

Location : Bangalore (On-site) Experience : 5–8 years Reporting to : Account Director / Business Director About Zensciences Zensciences is one of India’s largest independent B2B marketing agencies, working with global enterprises and fast-growth technology companies. We blend creativity, digital, advisory, and storytelling to help brands build relevance, reputation, and recall in complex B2B environments. At Zensciences, account management is not just servicing — it is leadership, problem solving, delivery ownership, and long-term relationship building. Role Purpose This role exists to ensure that enterprise accounts are managed with strong ownership, operational discipline, responsiveness, and contextual understanding. Success in this role looks like: strong client trust in enterprise marketing roles, smoother delivery, healthier account growth, stronger team coordination, and consistently high-quality output. Key Responsibilities 1. Enterprise Marketing & Account Management Build and manage strong working relationships with client stakeholders across B2B accounts Understand client business priorities, challenges, and marketing goals deeply Act as a key point of coordination between clients and internal teams Bring proactive thinking, recommendations, and contextual understanding into ongoing engagements 2. Delivery & Operational Excellence Drive smooth day-to-day delivery across creative, digital, content, web, and campaign workstreams Ensure timelines, quality standards, responsiveness, and operational expectations are consistently met Improve delivery coordination, planning, reviews, and communication across teams Reduce operational gaps, rework, and workflow inefficiencies 3. Business Growth, Revenue & Account Health Meet revenue targets, support account growth through upsell opportunities Maintain visibility into account health, delivery risks, workload planning, and operational priorities Support business reviews, reporting, and internal planning discussions Help ensure accounts operate efficiently and sustainably 4. Team Coordination & Leadership Work closely with content, creative, digital, web, and production teams across projects Coordinate workflows and priorities across multiple stakeholders and timelines Mentor junior account managers or executives where required Build a culture of ownership, responsiveness, collaboration, and accountability 5. Problem Solving & Communication Handle delivery challenges, escalations, and changing priorities calmly and proactively Communicate clearly and effectively across clients, leadership, and internal teams Balance speed, quality, and stakeholder expectations in fast-moving environments Desired Skills & Experience 5–8 years of experience in account management, client servicing, or project leadership roles within agency or marketing environments Strong understanding of B2B marketing and enterprise client environments Experience managing integrated workstreams across content, creative, digital, web, and campaigns Strong communication, coordination, and stakeholder management skills High ownership mindset with strong operational thinking Ability to manage multiple projects and priorities simultaneously Calm under pressure and comfortable handling ambiguity