Senior Associate

Repair Manager – Home Appliances Location- Roorkee 173 Job Objective: We are looking for a hands-on and technically strong Repair Manager to manage the repair, servicing, testing, and refurbishment of home appliances sourced through our e-waste operations at our Roorkee plant . The ideal candidate will have 3–4 years of experience in consumer electronics/home appliance repair , with strong troubleshooting skills and the ability to lead a team of technicians while ensuring quality, TAT, safety, and cost efficiency. Key Responsibilities: Manage day-to-day repair, servicing, testing, and refurbishment operations for home appliances received as e-waste. Diagnose product faults and guide technicians in electrical, electronic, mechanical, and PCB-level troubleshooting as applicable. Supervise repair technicians and allocate jobs based on product type, complexity, and technician skill. Establish and monitor repair TAT, first-time-right, repair yield, rejection, repeat-failure, and productivity metrics . Develop standard repair procedures, troubleshooting guides, checklists, and testing protocols for different appliance categories. Inspect repaired units and ensure functional testing and quality checks are completed before the products move to the next stage. Identify recurring faults and conduct Root Cause Analysis (RCA) to improve repair success rates and reduce repeat failures. Manage requirements and consumption of spares, components, tools, and repair consumables , while controlling repair costs. Evaluate whether a unit is economically repairable or should be classified for further processing/recycling . Maintain accurate records of incoming units, faults identified, repairs performed, parts replaced, testing results, and final disposition. Ensure adherence to electrical safety, ESD, workplace safety, and plant operating procedures . Coordinate with Procurement, Inventory, Operations, and Business teams for spares availability and movement of repaired/processed units. Train and mentor technicians on diagnostics, repair techniques, safety, and quality standards . Drive continuous improvement in repair productivity, recovery value, quality, and operational efficiency . Preferred Candidate Profile: 3–4 years of relevant experience in repair/service/refurbishment of home appliances or consumer electronics . Diploma/B.Tech/B.E. in Electrical, Electronics, Electrical & Electronics, or related engineering discipline . Strong hands-on knowledge of electrical and electronic troubleshooting, multimeters, soldering/rework, PCB diagnostics, wiring, motors, sensors, power supplies, etc. Experience handling and troubleshooting products such as TVs, refrigerators, washing machines, air conditioners, microwave ovens, kitchen appliances, and other consumer appliances will be preferred. Prior experience managing a team of technicians or a repair workshop is desirable. Good understanding of spare-parts management, repair costing, TAT, productivity, and quality control . Strong analytical, problem-solving, communication, and team-management skills. Desirable: Experience in refurbishment, reverse logistics, e-waste, used/refurbished electronics, or secondary-market operations . Exposure to multiple brands and product models. Experience developing SOPs, repair manuals, diagnostic checklists, and testing protocols . Familiarity with ERP, inventory, or repair/work-order management systems. Ability to work in a plant/warehouse environment and manage hands-on technical operations.