SL
18 days ago
Noida, Uttar Pradesh, India
SQLAWSAzureGCP
AD
Salary not disclosed
Check market pay for comparable Customer Success Manager roles before applying.
Role overview
Job description
Position title:Senior Customer Success Manager Experience: 7+ years Location: Noida Mode: Hybrid Notice period: Immediate joiner -15 Days Key Skills Customer Success | Account Management | SaaS | Customer Retention | Account Growth | Customer Adoption | Business Reviews | Churn Reduction | Client Handling | Team Leadership | Cross-functional Collaboration | Executive Communication Key Responsibilities Build strong customer relationships to drive retention, loyalty, and growth. Act as a trusted advisor, understanding customer goals and providing strategic guidance. Own customer engagement, adoption, and account strategy throughout the customer lifecycle. Develop and present quarterly business reviews with relevant performance scorecards. Monitor account health, product usage, and customer satisfaction. Partner with Sales to drive account growth and retention. Represent the voice of the customer across Product, Engineering, Support, Marketing, and Sales teams. Collaborate with cross-functional teams to achieve customer and business objectives. Required Qualifications 7+ years of experience in SaaS, including team management experience. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Advanced proficiency in MS Excel and PowerPoint. Basic understanding of software integrations. Ability to work effectively under pressure in a fast-paced startup environment. Preferred Experience in client handling and account management.
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About this listing
- Source: Arting Digital's official careers site · still listed there on 9 Nov 2026
- Posted 18 Sept 2026
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Role market pulse
How Customer Success Manager demand looks in India
Live jobs
46
Posted 30d
37
30d movement
+311.1%
Remote share
8.7%
Salary listed
28.3%
Salary trend 1Y
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What they are looking for
Skills & requirements
Qualification
Required Qualifications 7+ years of experience in SaaS, including team management experience
Hiring company
Arting Digital
Technology
best it company in india , best it company in delhi , best it company in new-delhi
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