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Active3mo ago

Senior Director, Enterprise Enablement

Coupa Software, Inc.·📍 Chicago, Illinois, United States

Employment

Full-Time

Work mode

Remote

Experience

DIRECTOR

Salary

$180K – $252K/yr

Pay vs market · Bottom quarter

This job's pay ($216,000 a year at the midpoint) is higher than about 20% of 45 salary-listed Senior Director jobs in United States in the last 12 months; their median is $277,500.

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Role overview

Job description

The Impact of a Senior Director, Enterprise Enablement at Coupa:  We are seeking a strategic, people-first leader to step into the role of Senior Director, Enterprise Enablement. This role owns the full post-sales enablement portfolio: Customer Education (Coupa University), Partner Enablement, and Post-Sales Enablement for Customer Success, Consulting, and Support You will build and lead a team spanning post-sales and partner enablement, while personally owning the Customer Education function, including Coupa University's free-to-fee education strategy. What You’ll Do

Customer & Partner Education (Direct Ownership)

  • Drive the customer education strategy, modernization of the learning experience, and roadmap.
  • Own and scale the Coupa University experience: advise on certification tracks, AI driven, digital-first nurture pathways, and self-paced practitioner enablement to drive skills acquisition and product adoption.
  • Partner with the Learning Product organization to map and scale training and certification offerings, and solidify the free-to-fee customer education strategy.
  • Track and report on the link between certification, training consumption and renewal rates, partner success, and customer satisfaction — make this the north-star metric for the function.

    • People Leadership: Post-Sales & Partner Enablement

  • Lead a team responsible for post-sales enablement, ensuring customer success, consultants, and support teams have the value messaging, playbooks, and technical readiness needed across the customer lifecycle.
  • Build and lead partner enablement experiences, leveraging certification paths and joint learning frameworks for key technical roles. Leverage AI to accelerate enablement.
  • Set goals, coach, and develop your team; ensure they deploy the shared content engine rather than building parallel content.

    • Cross-Functional Operating Model

  • Embed into Customer Success, Consulting, Support, and Partner planning rhythms (QBRs, staff meetings, planning cycles) to diagnose enablement demand.
  • Represent post-sales and partner enablement in the quarterly content prioritization council, balancing demand against Content COE capacity.
  • Own release readiness — ensure customer- and partner-facing teams are prepared for product releases.
  • Lead cross-functional change management and communications for major corporate milestones and annual planning transitions affecting the active customer base.
  • Manage operational rigor of key learning tools and systems to support enterprise enablement.

    • Data-Driven Impact

  • Partner with Data and Analytics teams to tie post-sales enablement, certification, and training activity directly to NRR, ARR, Support ticket deflection and renewal outcomes.
  • Report key business metrics each quarter for the function overall — not just completion or activity metrics.

    • What You Will Bring to Coupa
  • 12+ years operationalizing enablement, GTM, or customer education strategy in enterprise software or SaaS, including 5+ years directly managing people managers.
  • Proven experience leading or partnering closely with Customer teams, Customer Success, Consulting, Support, and/or Partner organizations.
  • Track record commercializing training or certification portfolios — packaging, pricing, and positioning offerings that generate measurable pipeline or retention impact.
  • People leadership: demonstrated success managing managers and building team capability, not just individual contributors.
  • Data literate: comfortable defining and tracking metrics that connect enablement activity to renewal and retention outcomes.
  • Executive presence: able to align CCO, Customer Success, Consulting, Support, and Partner leadership around a shared operating model.
  • Strong knowledge of learning operations, learning management systems, learning experience platforms and/or tools and systems for running and operating education offerings.
  • Bachelor's degree required; MBA or advanced degree preferred
    • #LI-Remote #LI-TC1

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    About this listing

    • Source: Coupa Software, Inc.'s official careers site · still listed there on 11 Nov 2026
    • Posted 20 Jul 2026

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    Role market pulse

    How Senior Director demand looks in United States

    71/100 · rising

    Live jobs

    300

    Posted 30d

    253

    30d movement

    +427.1%

    Remote share

    25.7%

    Salary listed

    82%

    Salary trend 1Y

    Not enough history

    More Senior Director jobs →Salary intelligence →Career path →Tailor resume →Compare role demand →

    What they are looking for

    Skills & requirements

    ai →

    Qualification

    Own and scale the Coupa University experience: advise on certification tracks, AI driven, digital-first nurture pathways, and self-paced practitioner enablement to drive skills acquisition and product adoption; Partner with the Learning Product organization to map and scale training and certification offerings, and solidify the free-to-fee customer education strategy; Track and report on the link between certification, training consumption and renewal rates, partner success, and customer satisfaction — make this the north-star metric for the function; Build and lead partner enablement experiences, leveraging certification paths and joint learning frameworks for key technical roles

    Department · Services

    Hiring company

    Coupa Software, Inc.

    Technology

    View the company profile, current openings and hiring details.

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