Senior Guest Relations Executive

Company Profile goSTOPS is India’s fastest-growing backpacker hostel brand, co-founded by Pallavi Agarwal and Pankaj Parwanda in 2014. The company today has a geographical footprint at some of the major tourist spots in the country such as Agra, Alleppey, Amritsar, Bir, New Delhi, Fort Kochi, Goa, Jaipur, Leh, Manali, McLeod Ganj, Mumbai, Munnar, Mussoorie, Naggar, Palampur, Rishikesh, Udaipur, and Varanasi. goSTOPS has hosted more than 500,000 travellers across its 32 locations pan India and is expanding its footprints and targeting to be present in 50 locations by March 2022 and in 150 locations by March 2023. The audience is typically between 18 and 30 years old and comprises a cross-section of solo travellers, group travellers, backpackers, digital nomads, and individuals seeking interesting stay or work from hostel options. It is a full-stack operator brand that leases and transforms budget hotels and operates them as backpacker hostels. goSTOPS aim is to focus on the cultural revolution catering to the Gen-Z and create an accommodation brand they can call their own. Link: https://www.gostops.com/ Roles and Responsibilities • Greet and welcome guests. • Perform check-ins and check-outs. • Answer the phone, take messages, and redirect calls to appropriate departments when necessary. • Organize and maintain files and records; update when necessary. • Create and maintain updated documents and spreadsheets. • Organize bookkeeping and issue invoices/checks. • Perform inventory checks as and when needed. • Assist in service of food and beverage. • Responsible for the property in the absence of the property manager. • Ordering of monthly supplies. Qualifications/Knowledge/Experience • Minimum 1.5 year of experience in front office operations. • Experience handling cash, preparing vouchers • General administrative tasks. • Preferably having a Hospitality management degree. • Should be comfortable to travel all over India.