Senior Implementation Manager

Location: Delhi/Mumbai About Xeno Xeno is an AI-powered customer engagement platform designed specifically for retailers, enabling them to maximize repeat revenue through personalized marketing campaigns. We collaborate with leading brands such as Fabindia, Subway, Aditya Birla, Taco Bell, Forever New, Giordano, etc. With the surge in digital retail, we've experienced significant growth, expanding our reach to numerous brands over the past year. About the role As a Senior Implementation Manager, you will be the primary technical advisor and trusted partner for our key customers. You’ll work closely with customer stakeholders, internal engineering, and product teams to ensure our clients receive maximum value from our solution and resolve technical issues quickly. What You’ll Do Provide end-to-end product solutioning for clients based on their goals and data landscape Own the implementation journey—from kickoff to go-live Work closely with internal teams (Product, Engineering, CS) to design, test, and deploy solutions Understand the client's tech ecosystem and assist with integrations (APIs, Webhooks, Data Sources) Translate business requirements into technical specifications and workflows Troubleshoot and resolve technical issues during onboarding Create documentation, playbooks, and scalable processes for faster onboarding What We’re Looking For Bachelor’s degree in Engineering, B.Tech, or any equivalent stream 2-5 years of work experience in SaaS, support, implementation, or customer success Strong understanding of SQL, APIs (Pull, Push, Webhooks), and data management Clear and empathetic communicator with strong written and verbal skills A natural problem solver who thrives in fast-paced environments Comfortable with Excel, testing APIs, and basic debugging Process-oriented with a keen eye for detail and documentation Why Join Us? You’ll sit at the heart of Product + Client success Work with top brands across India & the Middle East High-impact role with tons of ownership Fast-paced, collaborative, and growth-driven culture High-growth environment with complete ownership and freedom to innovate, check out what our team has to say about us - here Ready to help brands unlock the power of personalized marketing? Drop us a line at join@xeno.in– we’d love to chat!