Senior Staff AI Builder

ABOUT ARTERA Our Mission: Make healthcare #1 in customer service.   What We Deliver: Artera is an agentic company strengthening how healthcare providers communicate and care for patients. As an agentic partner, we bring over a decade of healthcare experience to address urgent workflows from day one and build custom solutions as healthcare providers’ needs evolve. Trusted by 1,000+ specialties, FQHCs, health systems, and federal agencies, Artera strengthens and protects and enhances patient relationships across every interaction - from intake and scheduling to referral management, post-visit care, and more. Hear from our CEO, Guillaume de Zwirek, about why we are standing at the edge of the biggest technological shift in healthcare’s history! Our award-winning culture: Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023, 2024); Deloitte Technology Fast 500 (2021, 2022, 2023, 2024, 2025); Built In Best Companies to Work For (2021, 2022, 2023, 2024, 2025, 2026). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider.   Applicants must be currently authorized and have the ability to provide proof of full-time, long-term authorization to work in the United States. We are unable to provide visa sponsorship or support visa transfers now or in the future. ABOUT THE OPPORTUNITY    Artera is hiring a Senior Staff AI Builder to help define what comes next for our agentic platform. You'll be the recognized AI-native expert whose influence compounds across squads — a senior IC who turns ambitious AI strategy into the production systems our customers count on every day.   You'll bring industry-leading AI-native fluency to planning, evaluation, and reliability across multiple squads, graduating shared capabilities from one squad's project into primitives the whole company builds on.   At this level, you'll cut through ambiguity with conviction, taking on the systemic problems where quality, velocity, cost, and risk collide - and where the external AI landscape shifts faster than anyone's roadmap. You'll own the operational plans that shape our short to mid-term results, and set the ethical bar for how builders work with customer data, patient communications, and AI systems. Key Responsibilities

Own a multi-squad technical area (agentic patterns, integration surface, reliability, evaluation, voice and messaging, migration, or similar) and drive it to a measurably better place.

Partner with Heads of Segment across squads, the Primitives Squad, and the Knowledge and Tools Squad to graduate shared capabilities that multiply builder output.

Establish and execute on functional-level goals; define processes, standards, and best practices that other squads adopt.

Represent Artera's engineering practice in senior customer conversations, architecture reviews, and partnerships with EHR and platform vendors.

Diagnose systemic issues (quality, reliability, velocity, or cost) and lead the cross-squad work needed to fix them at the root.

Sponsor, mentor, and develop other builders; model the transition from personal output to organizational leverage.

Set the ethical standards for how builders work with customer data, patient communications, and AI systems.

Basic Qualifications

Industry-leading AI-native fluency: consistently demonstrates and teaches an AI-native practice that produces the output of a traditional team (hard requirement).

Typically 10+ years of professional engineering experience, or equivalent demonstrated output, with multiple examples of systems you architected and ran at scale.

Recognized expertise in at least one domain that maps directly to Artera's critical capabilities (agentic platforms, EHR integrations, AWS-scale reliability, AI evaluation, voice and messaging, security engineering).

Track record of leading technical initiatives across multiple teams that materially changed business outcomes.

Strong commercial judgment: can frame technical choices in terms of customer impact, revenue, cost, and risk.

Exceptional written and verbal communication, including at senior customer and executive level.

Demonstrated ability to influence without authority across multiple squads and functions.

Preferred Qualifications

Prior staff or senior staff-level experience at a healthcare, AI-native, or agentic platform company.

Experience designing systems for multi-tenant, HIPAA/HITRUST/FedRAMP-constrained environments at scale.

Experience as a board, advisor, or external technical contributor in the healthcare or AI space.

Recognized external profile: publications, conference talks, or open source influence.

Experience leading incident response and post-incident organizational change.

This role supports a federal-facing product and is considered essential to secure operations. Candidates must meet eligibility for a government background check and comply with organizational security policies and federal data protection standards. The position includes responsibilities related to secure access, incident response, and operational continuity. Ongoing training and adherence to compliance requirements will be required. OUR APPROACH TO WORK LOCATION At Artera, we believe the best work happens when people are truly connected. Our AI services model has shown what’s possible when small, focused teams move fast together — the speed of collaboration, pace of career growth, and quality of what we build can become stronger when teams share space. As we grow, we want every new teammate to feel part of an in-person community from day one. That’s why we are focusing our U.S. hiring in three cities, where we are investing in offices and building strong local teams: Santa Barbara, CA (Our HQ) Seattle, WA Kansas City, KS/MO Unless a role’s posting states otherwise, new U.S. roles are based in one of these three cities, and candidates should reside in (or be willing to relocate to) one of these areas. Each location follows an in-person schedule that reflects how our local teams work best; we’ll walk you through what to expect for your specific role and city during the interview process. Focusing on offices and hiring in a few locations, rather than spreading thin across many cities, lets us invest deeply in each one so every team has real community, mentorship, and momentum in person. WORKING AT ARTERA  Company benefits - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, company equity, voluntary benefits, 401(k) and more!  Career development - Manager development resources, employee development funds Generous time off - Company holidays, Winter & Summer break, and flexible time off Employee Resource Groups (ERGs) - We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join.    EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements, and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetics, protected veteran status, or any other protected status. Affirmative Action Plan: To review our company’s Affirmative Action Notice, please click here to view our Affirmative Action Notice. Know Your Rights: To view your rights as an applicant under federal equal employment opportunity laws, please view the official EEOC poster: Know Your Rights: Workplace Discrimination is Illegal. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind. Artera provides reasonable accommodations for applicants and employees in compliance with state and federal laws. If you need an accommodation, please reach out to hr@artera.io.   DATA PRIVACY Artera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our Privacy Policy.   SECURITY REQUIREMENTS All employees are responsible for protecting the confidentiality, integrity, and availability of the organization’s systems and data, including safeguarding Artera’s sensitive information such as, Personal identifiable Information (PII) and Protected Health Information (PHI). Those with specific security or privacy responsibilities must ensure compliance with organizational policies, regulatory requirements, and applicable standards and frameworks by implementing safeguards, monitoring for threats, reporting incidents, and addressing data handling risks or breaches.