Senior System Support Specialist – Lucernex

Position Summary This role is responsible for the ongoing support, configuration, and optimization of Discover Dollar's client's Lucernex platform, with a focus on lease administration, real estate lifecycle management, and financial integrations. You will partner closely with Finance, Real Estate, and Technology teams to ensure the stability, integrity, and continuous improvement of Lucernex capabilities, including lease accounting (IFRS 16), site lifecycle tracking, critical dates, payments, and integrations with core financial systems. What You Will Do Provide day-to-day functional support for the Lucernex platform, including incident triage and issue resolution Configure and maintain Lucernex modules supporting lease administration, site management, and financial processes Monitor application performance, lease data accuracy, and financial integrity Perform root cause analysis and implement sustainable fixes for system and data issues Support lease lifecycle activities, including lease setup, amendments, renewals, terminations, and critical date tracking Ensure accuracy of lease accounting outputs, including rent schedules and integration to downstream systems (e.g., GL) Partner with stakeholders to deliver system enhancements, process improvements, and automation opportunities Support UAT, releases, and go-live readiness for system changes and upgrades Develop reporting and dashboards to provide insights into lease portfolio, obligations, and key dates What We Are Looking For Strong experience supporting lease administration, real estate systems, or financial systems Understanding of lease accounting principles (e.g., IFRS 16 / ASC 842) Experience with incident, problem, and change management in a production support environment Ability to translate business requirements into system configurations and workflows Experience supporting UAT, defect management, and release cycles Understanding of system integrations and data flows, particularly between lease systems and ERP/GL platforms What You Will Bring 5+ years of experience in application support, preferably with Lucernex or similar lease/real estate management platforms (e.g., CoStar, Visual Lease, Nakisa) Hands-on experience with lease administration, critical date management, and financial data handling Strong problem-solving and analytical skills with attention to data accuracy and controls Ability to analyze data discrepancies, system logs, and integration issues Experience working in structured service management environments (ITIL or similar) Bachelor’s degree in Business, Finance, Information Systems, Real Estate, or equivalent