Senior Technical Consultant, Observability

Lead client discovery sessions, assessments, and workshops focused on observability, telemetry, reliability, and operational maturity.

Define target-state observability architectures and roadmaps aligned to cloud, platform engineering, SRE, and AIOps initiatives.

Design and guide implementation of solutions across metrics, logs, traces, dashboards, alerting, and incident workflows.

Help clients adopt modern telemetry practices using OpenTelemetry and related open-source, cloud-native, and enterprise toolsets.

Build or refine dashboards, alerts, service views, and operational integrations that improve visibility, context, and signal quality.

Improve alert quality, incident triage, escalation paths, runbooks, and post-incident feedback loops by connecting telemetry to actionable operational workflows.

Partner with engineering, platform, operations, and leadership stakeholders to align observability investments to business priorities.

Translate observability capabilities into measurable outcomes such as improved service reliability, faster incident detection and resolution, reduced alert noise, improved user experience, and stronger platform adoption.

Advise clients on telemetry governance, data quality, retention, cardinality, access, and cost optimization to improve signal value while reducing operational and platform waste.

Contribute to implementation planning, solution governance, documentation, enablement, and operational handoff.

Support adoption of modern integration patterns across observability, ITSM, incident management, collaboration, workflow, and AI-assisted operations platforms.

Provide hands-on technical leadership where needed, including configuration guidance, implementation oversight, design validation, troubleshooting support, and quality review of delivery outputs.

Mentor delivery teams and help build reusable patterns, accelerators, and best practices within the practice.

6+ years of experience in consulting, engineering, SRE, platform engineering, or operations with strong observability responsibility.

Hands-on experience with modern observability concepts across metrics, logs, traces, alerting, service health, and incident response.

Experience with Open Telemetry and familiarity with telemetry pipeline design, instrumentation patterns, and collection architecture.

Working knowledge of open-source observability tools such as Prometheus, Grafana, Loki, Tempo, Mimir, Jaeger, or Elastic.

Experience with one or more enterprise observability platforms such as Datadog, Dynatrace, Splunk, New Relic, Elastic, LogicMonitor, Honeycomb, Chronosphere, etc.

Strong understanding of Kubernetes, containers, cloud-native architectures, and at least one major public cloud platform.

Experience with Terraform, Helm, CI/CD pipelines, Ansible, or related automation and platform tooling.

Solid understanding of distributed systems, modern application architectures, and operational best practices across SRE, DevOps, or ITSM environments.