Service Sales Manager, Applied (PSA, O&M)

Who we are?

About Johnson Controls

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services, and an industry-leading field organization, we elevate customer performance, turn goals into real-world results, and help move society forward.

Visit johnsoncontrols.com for more information and follow @Johnsoncontrols on social platforms.

Work Location : Gurgaon

Position Purpose and Nature:

To successfully meet Service growth objectives by identifying and selling new PSA and O&M opportunities for Applied (along with renewal opportunities)

What will you do?

• Develop and continuously grow the new service contracts businesses to new and existing customer base assigned.
• Ensure optimized sales and market coverage.
• Ensure on time renewal of existing jobs within active period.
• Actively look for new service agreement opportunities and ensure the retention of our existing customer base through team-working, proactive customer visits and customer relationship building.
• Deliver revenue and profitability in the area of assigned responsibility.
• Submitting quotations/proposals to customers in a timely and professional manner
• Maintain constant field intelligence and feedback pertinent information on competitors’ activities, product, prices, business performance and promotional programmed
• Ensure the highest standard of Service Quality are maintained at all times
• Ensure timely reporting of sales activity, prospects and forecasts.
• Develop and implement continuous improvement initiatives to support the overall service strategic objectives both short and long term
• Perform any other duties from time to time, whether ad-hoc or otherwise, as assigned by your superior or management

How will you do it?

• Develop and continuously grow the new service contracts businesses to new and existing customer base assigned.
• Ensure optimized sales and market coverage 
• Actively look for new service agreement opportunities and ensure the retention of our existing customer base through team-working, proactive customer visits and customer relationship building.
• Deliver revenue and profitability in the area of assigned responsibility
• On time live active jobs renewal
• Submitting quotations/proposals to customers in a timely and professional manner
• Maintain constant field intelligence and feedback pertinent information on competitors activities, product, prices, business performance and promotional programs
• Ensure the highest standard of Service Quality are maintained at all times
• Ensure timely reporting of sales activity, prospects and forecasts.
• Develop and implement continuous improvement initiatives to support the overall service strategic objectives both short and long term
• Perform any other duties from time to time, whether ad-hoc or otherwise, as assigned by your superior or management

What we look for?

• Bachelor's Degree in Engineering, Electronics, Electrical, IT, or related discipline.
• MBA in Marketing or Business Management preferred.
• 6+ years and above experience in HVACR industry service or sales function
• Good communication, analytical, organizing & relationship management skills

• Strong business acumen with focus on revenue growth, margin management, and market expansion.
• Highly self-driven, result-oriented, and capable of operating in a competitive market environment.

What we offer:

We offer a challenging and exciting position as part of a global, multi-industrial corporation. Joining us provides a stimulating work environment, career development opportunities, and the chance to make a significant impact on society.

Diversity & Inclusion:

Our dedication to diversity and inclusion stems from our core values. We lead with integrity and aim for a future aligned with our customers' vision for success. Our culture fosters engagement, innovation, and collaboration, ensuring every employee contributes to our collective mission.