Solutions Engineer Level 1 - London

Solutions Engineers (SEs) at TransPerfect are passionate about product development, client requests for enhancements and the resolution of production issues. We expect our SEs to be AI-literate and to actively use AI tools in their day-to-day workflow to work faster, smarter, and with higher quality. DESCRIPTION • Work with Client Service Representative and Solutions Engineer to resolve Trial Interactive Operations Escalations • Assist with data migration with pre-defined utilities and processes • Assist with PDC and IQ test scripts preparation and the execution • Build and Execute QA scripts for migration and other special projects • Write technical documentation about special projects and the new processes • Execute database scripts for enhancements to the reporting system • Assist Solutions Engineers in production server maintenance and new version deployments for applications • Assist Solutions Engineers in building large scale, high availability systems for Enterprise Life Sciences Clients • Create custom eLearning videos internally and for clients – on the eTMF and SSU modules • Use AI tools (e.g., Claude, ChatGPT, GitHub Copilot, Cursor) in day-to-day work to accelerate scripting, troubleshooting, QA, data analysis, and documentation • Use AI-assisted development to build rapid prototypes and proof-of-concepts for client enhancement requests and internal process improvements • Critically review and validate all AI-generated output (code, scripts, test cases, documentation) for accuracy, security, and compliance before use • Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor • General knowledge of web application development, SOA, and how web services work • General knowledge of and course-work experience in the field • Detail oriented with strong problem-solving skills • Superior written and spoken communication skills in English • Proficiency in Microsoft Office (Word, Excel, Outlook), shell scripts • Experience with Adobe applications, including Acrobat Professional, Reader, and Distiller • Proficient with Windows Operating systems XP and higher • Working knowledge of AI and generative AI concepts, including large language models (LLMs), prompt engineering, and the capabilities and limitations of AI tools • Hands-on experience using AI tools (e.g., Claude, ChatGPT, GitHub Copilot, Cursor) to improve personal productivity and quality of work • Awareness of responsible AI use, including data privacy, confidentiality, and validation of AI output in a regulated (GxP) environment • Strong work ethic • Minimum Bachelor’s Degree from a 4-year college or equivalent DESIRED SKILLS AND EXPERIENCE • Willingness to learn eClinical solutions • General understanding of HTTP, REST, JSON, IIS 6, Web Services, and Web application development • General understanding of MSSQL, TSQL, XML, and C# • Scripting experience in shell scripts and Python • Experience building prototypes or proof-of-concept applications using AI-assisted development tools (e.g., Cursor, Claude Code, GitHub Copilot) • Familiarity with integrating AI/LLM APIs (e.g., Anthropic, OpenAI, AWS Bedrock) into applications, automations, or workflows • Curiosity and drive to keep up with emerging AI tools and share best practices with the team • Able to multitask in a fast-paced environment • Work well with people from a variety of different backgrounds and cultures • Build relationships with clients and co-workers • Can work independently and as part of a team • Take active measures to solve problems and commit to a high level of service