Specialist Software Engineer - SMAX - (26000KFH)

Unlock New Career Horizons with SA Technologies Inc. At SA Technologies Inc., we believe in turning career aspirations into reality. As an NSE Listed company, recognized as a CMMI Level 5 organization, a Great Place to Work Certified company, and one of the Best Places for Women, we are committed to creating a workplace that is inclusive, excellent, and supportive Job Description: Role Overview The Senior SMAX Specialist / Solution Engineer is responsible for the technical ownership, architecture, development, operational stability, and continuous evolution of the OpenText SMAX platform. The role designs and implements new functionalities, integrations, and automations; ensures quality across configuration, testing, deployment, and operations; and supports the Product Owner with technical analysis and backlog prioritization. The specialist is expected to work independently, reduce dependency on the external vendor, and ensure that SMAX development remains aligned with Komerční banka’s ITSM processes, architecture standards, and operational requirements. The role serves as the key internal technical authority for SMAX and is accountable for ensuring that platform changes are feasible, maintainable, secure, and operationally sustainable before they are delivered into production. Key Responsibilities Platform ownership · Responsibility for the technical design and configuration of SMAX · Design of the architecture for new solutions · Management of the technical backlog · Management of technical debt Development and configuration · Configuration of workflows, business rules, and forms · Design and implementation of custom entities · Creation of automations · Management of notifications and SLA logic · Analysis and resolution of complex incidents Integration · Design of REST API integrations · Integration with Azure Automation · Integration with IAM, CMDB, Logman, DWH, and other systems · Diagnosis of integration issues Release management · Review of changes · Dev/Test/Prod governance · Coordination of release activities · Support during upgrades and patch management Stakeholder management · Consultation with architects · Collaboration with security and audit teams · Technical leadership of junior team members Must-Have Technical Skills OpenText SMAX Platform Expert Integrace a API Data Model a CMDB ITSM Procesy Automatization SQL a data management Release & Configuration Management Analytical skills Required Experience · Experience with the implementation, configuration, or administration of an enterprise ITSM/ESM platform, preferably OpenText SMAX, or alternatively ServiceNow, BMC Helix, Ivanti, or a similar solution. · Experience with the design and implementation of workflows, business rules, forms, approval processes, SLAs, and notification mechanisms. · Experience with the design, implementation, and operation of integrations through REST APIs, including the analysis and resolution of integration issues. · Experience with the administration and development of CMDB, data models, and relationships between configuration items (CIs). · Experience with the implementation and support of ITIL processes, especially Incident Management, Request Fulfillment, Problem Management, Change Management, Release Management, and Knowledge Management. · Ability to independently analyze business requirements, prepare functional and technical specifications, and design target solutions including impacts on processes, data, and integrations. · Experience with resolving operational incidents, problem management, and technical support for critical enterprise applications. · Ability to create and maintain technical documentation, operational procedures, and a knowledge base. Nice-to-Have Skills · ServiceNow · OpenText Service Manager · Connect-It · Azure DevOps · Power BI · Enterprise architektura · Bank environment · Security a IAM integration Why SA Technologies Inc.? Empowering Work Environment: A Great Place to Work, especially celebrated as one of the Best Places for Women. Excellence and Quality: A CMMI Level 5 Company, ensuring operational and service excellence. Globally Acclaimed: A Microsoft Gold Partner and Google Partner, with over 20 years of global IT consulting and Development solutions deliver. Embark on a rewarding journey together with us! At SA Technologies Inc., your journey begins with a friendly technical assessment, providing a stage to highlight your unique skills.