Specialty Client Services Representative (CSR)

Specialty Veterinary Client Service Representative (CSR) Do you enjoy building relationships with clients and being part of a team that provides advanced veterinary care? Join our front desk team at Virginia Veterinary Specialty & Emergency as a Client Service Representative (CSR) and play a vital role in supporting our patients, their families, and our specialty teams. Position Details Full-time schedule: 5 shifts per week, 8 hours each Dedicated to our specialty medicine departments (supporting Internal Medicine, Surgery, and other advanced services) Opportunities to work closely with specialists, technicians, and assistants in a collaborative, client-focused environment Greet clients with warmth and empathy in stressful situations Answer phones, schedule appointments, and manage patient check-ins/outs Collect payments and explain financial transactions clearly and professionally Maintain accurate medical records and ensure hospital cleanliness Collaborate closely with veterinary staff to support patient care At least 1 year pf previous experience in veterinary medicine, or 2 years in human medicine preferred Excellent communication and problem-solving skills Ability to remain calm and compassionate in emotional or high-pressure situations Strong organizational skills and attention to detail Flexibility to work evenings, weekends, and holidays Be part of a mission-driven team that saves lives every day Opportunities for growth and training in the veterinary field Supportive leadership and a collaborative work environment Competitive pay Paid time off and paid parental leave Health, dental, vision insurance Employee discounts 401K with company match