Sr. PagerDuty / AIOps Engineer – Technical Lead

Experience: 6+ years Locations: Chennai, Bangalore, Hyderabad Work Mode: Hybrid Budget: Up to ₹32 LPA Notice Period: Immediate joiners or candidates serving notice Shift: Afternoon Interview Process: 3 technical video interview rounds Employment Type: Full-time Mandatory Skills Strong hands-on PagerDuty implementation experience PagerDuty Event Orchestration Event routing, correlation, deduplication, and suppression Services, teams, and business-service configuration On-call schedules and escalation policies Incident response workflow configuration PagerDuty REST APIs and integrations Enterprise production implementation experience Moogsoft architecture, operations, or migration knowledge Monitoring and observability concepts Key Responsibilities Lead PagerDuty implementation and technical decision-making. Analyze existing Moogsoft configurations and map capabilities to PagerDuty. Design event orchestration, routing, correlation, deduplication, and suppression rules. Configure services, teams, on-call schedules, escalation policies, and responder workflows. Support migration planning, production cutover, and post-migration stabilization. Coordinate with monitoring, ServiceNow, and automation engineering teams. Optimize alert noise and incident management workflows. Ensure delivery aligns with agreed SOW outcomes. Lead technical documentation and knowledge transfer. Preferred Skills Alert and event migration experience Major Incident Management workflows ServiceNow incident integration Terraform and PagerDuty provider Python or Bash scripting Datadog, New Relic, Splunk, or AWS CloudWatch Microsoft Teams and Slack integrations Broader AIOps experience