U
District Of Columbia, California, United States· Full-time· Remote
$144K – $200K/yr
● Top 25% pay versus similar roles
P
Pay vs market · Below median
This job's pay ($122,400 a year at the midpoint) is higher than about 35% of 354 salary-listed Customer Success Manager jobs in United States in the last 12 months; their median is $135,000.
Role overview
Job description
The Role
PointClickCare is seeking a Senior Customer Success Manager to serve as a strategic advisor to some of the nation’s leading healthcare organizations. This role is responsible for managing complex enterprise relationships across payers.
This is not a traditional customer success role. The successful candidate will operate as a trusted executive partner to senior healthcare leaders, helping customers achieve strategic, operational, financial, and clinical outcomes through effective adoption and optimization of PointClickCare solutions.
The ideal candidate combines strong enterprise customer success expertise with deep healthcare domain knowledge, including direct, hands-on payer experience, and a demonstrated ability to navigate highly matrixed healthcare organizations at the executive level. They must be comfortable engaging C-suite stakeholders, influencing strategic decisions, and driving measurable value realization across large enterprise accounts.
Direct experience working within or alongside payers or payer-provider risk arrangements is required for this role. Experience supporting value-based care initiatives, population health programs, care coordination strategies, and payer-provider collaboration models is strongly preferred. Knowledge of post-acute care workflows, Skilled Nursing Facilities (SNFs), and transitions of care is highly desirable.
What You’ll Do
Serve as the primary strategic advisor for a portfolio of enterprise payer customers.
More like this
About this listing
- Source: PointClickCare's official careers site · still listed there on 13 Nov 2026
- Posted 14 Sept 2026
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Role market pulse
How Customer Success Manager demand looks in United States
Live jobs
396
Posted 30d
365
30d movement
+1420.8%
Remote share
41.9%
Salary listed
82.8%
Salary trend 1Y
Not enough history
What they are looking for
Skills & requirements
Department · Acute & Payer
Hiring company
PointClickCare
Technology
Transform care coordination and outcomes with AI-powered healthcare software that improves collaboration, reimbursement, and transitions of care.
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