Strategy & Operations Manager - Insurance

About Conduit Health Conduit Health is transforming one of the most outdated corners of post-acute care—getting essential medical equipment and supplies into patients' homes. We're the first vertically integrated, AI-powered platform to unite ordering, telehealth, prescriptions, insurance, and fulfillment into one seamless experience. In seconds, case managers and providers can say "yes" to patients who would otherwise wait weeks — while we handle every step behind the scenes. The Role We're looking for a Strategy & Operations Manager, Insurance to to own and scale our insurance operations as we expand into new states and payers. You’ll lead the team that handles eligibility, benefits, prior authorization, and coverage, and you’ll design the systems that keep orders clean, moving, and compliant at scale. This is detective work at the level of the whole operation. When orders stall, you look past the individual case to the pattern behind it, then you partner with product and engineering to fix it upstream. You'll report to the Head of Operations and work closely with our RCM, fulfillment, and product teams. This is a chance to build a core function at a high-growth startup and shape how it scales, while working hands on with industry leaders and driving impact across our patient population. Who You Are A builder: You've designed and scaled operations at a high-growth company, not just run them. You turn messy, recurring problems into systems, workflows, and tooling that hold up as volume grows. A team leader: You've managed and developed people. You set clear expectations, coach your team, and raise the bar for how work gets done. A product and engineering partner: You know how to translate an operational pattern into a clear problem for product and engineering, and you've shipped fixes together. Payer-literate: You understand how Medicaid, Medicare, and commercial payers work, or you've learned a complex, regulated domain quickly and can do it again. You operate within HIPAA and billing regulations by default. Data-driven: You define the metrics that matter, build the reporting to track them, and use it to spot problems before they become backlogs. Mission-aligned: You care deeply about healthcare access and getting patients what they need without the wait. What You'll Do Own insurance operations: Be accountable for eligibility, benefits verification, prior authorization, coverage, and denials across our patient population and payer mix. Lead and grow the team: Manage, coach, and develop the insurance team. Set priorities, define roles, and hire as we scale. Scale into new states and payers: Design the operational playbook for each new market, from payer requirements and plan structures to the workflows the team relies on. Diagnose patterns, not just cases: Analyze stalled orders, denials, and rejections to find the root causes behind them, then close the gaps that cause them. Build with product and engineering: Partner on the roadmap for insurance tooling. Turn recurring investigations into automated, repeatable workflows. Own the metrics: Define and track KPIs such as eligibility hit rate, auth turnaround, denial rate, and clean-order rate. Report insights and recommendations to leadership. Build the operating system: Create and maintain the SOPs, documentation, and training that let the team move fast and stay compliant. What You'll Bring 6+ years in strategy and operations, business operations, or healthcare insurance operations, ideally at a high-growth health tech or tech company. Experience managing and developing a team. A track record of building systems and processes in partnership with product and engineering. Strong analytical skills; comfort building reports and working with data (SQL a plus). Experience building SOPs and improving processes in a regulated environment. Excellent communication, with the ability to align stakeholders across teams. Values Excellence, Not Perfection - We set a high bar for our work and impact, but we don't get lost in endless polish for polish's sake. We focus on results that matter. Urgency, Not Chaos - We move fast because speed drives our advantage. We pair urgency with clarity to avoid noise and burnout. Systems, Not One-Offs - Every solution should eliminate the root cause so the problem never returns. Wins are good; scalable systems are better. Committed, Not Just Here - We show up engaged, proactive, and ready to go above and beyond. It's not about working 24/7 - it's about caring deeply and leaning into our shared mission. The outcomes you drive are what matter most. Crush Goals, Not Souls - We take our work seriously, but not ourselves. Be yourself, bring positivity, have fun, and laugh often. Compensation & Benefits Competitive salary with meaningful equity Flexible working environment (3 in-office days per week in New York - Tues, Weds, Thurs). Unlimited PTO + 9 company holidays. Direct mentorship and growth opportunities with senior leadership. Equal Opportunity Conduit Health is an equal-opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.