Student Relation Executive

About Us Elance is a fast-growing commerce education company delivering professional programs across ACCA, CMA(USA) through offline centers, online platforms, and hybrid learning models. Headquartered in Kerala, we are on a mission to create career-ready professionals through strong academics, industry relevance, and technology-driven systems. Why Work With Us • Growth-Focused Careers - Clear role ownership, learning opportunities, and leadership exposure. • High-Energy Culture - We value initiative, accountability, and a never-settle mindset. • Purpose-Driven Work - Every role contributes directly to transforming student careers. • Structured & Fair Systems - Transparent KRAs, KPIs, and performance reviews. • Winning Team Environment - We celebrate effort, performance, and milestones together. • Strong Growth Story - Be part of a brand expanding across India and global markets Job Summary The Executive – Student Service is responsible for managing student relationships, ensuring high levels of engagement, student referrals, and providing necessary support throughout their academic journey. This role requires excellent communication and problem-solving skills, as well as a student-centric approach to enhance retention and satisfaction. Key Responsibilities • Act as the primary point of contact for students, addressing their inquiries via calls and emails. • Guide students on course details, enrolment processes, academic schedules, and exam registrations. • Provide personalized support to students, ensuring they stay motivated and engaged throughout their studies. • Handle and resolve student concerns efficiently, ensuring a positive learning experience. • Maintain and update student records, attendance, and feedback in the system. • Collaborate with faculty, academic coordinators, and other departments to enhance student experience. • Assist students with fee payments, installment plans, and financial queries. • Conduct regular follow-ups with students to track their progress and address any challenges. • Organize student engagement activities, webinars, and academic workshops. • Ensure adherence to company policies and escalate complex issues to senior management when necessary. Key Requirements • Bachelor’s degree in any discipline (Education, Business Administration, or related fields preferred). • Minimum 2 years of experience in student relationship management, customer service, or academic administration. • Strong verbal and written communication skills in English (knowledge of Hindi or regional languages is a plus). • Proficiency in MS Office (Word, Excel, PowerPoint) and CRM tools. • Excellent interpersonal and problem-solving skills. • Ability to work in a fast-paced environment and handle multiple student queries efficiently. • High level of patience, empathy, and customer service orientation