Technical Delivery Lead - NYC

About Us Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 2,100+ customers across 80+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $200M+ in ARR , with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI, Graceview, Cadastral, and Wexler. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. We lean in: ownership over titles, outcomes over intentions. We fight for excellence: high standards, direct, ego-free feedback. We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. The Role As Technical Delivery Lead, you will own how Legora's customers across the region go live and scale. You will lead and grow a team of Technical Delivery Managers who run end-to-end implementations, from SSO to document-management integrations, and you will stay close enough to the work to step into the projects yourself. This is a player-coach role. You set the delivery standard for the US, make sure every customer has a clear path from kickoff to adoption, and act as the link between the delivery team and Sales, Customer Success, Engineering and Product. You will also help shape the delivery playbook as Legora keeps expanding across the region. What You'll Do Lead the US delivery team Manage, coach and develop a team of Technical Delivery Managers across US, including hiring, onboarding and performance Allocate projects across the team based on complexity, customer priority and capacity, and keep workloads sustainable Set clear expectations for quality, timelines and customer communication, and hold the team to them Own delivery outcomes for the region Oversee the pipeline of integration projects from kickoff through go-live, and step in early when a project is at risk Act as the senior technical escalation point for complex implementations, including SSO, authentication, and document-management integrations Track delivery metrics such as time to go-live, project health and customer satisfaction, and report on them to leadership Stay hands-on with select strategic customer projects Build the delivery engine Standardize how the US delivers: playbooks, technical documentation, test plans and rollout checklists that the team can reuse Improve how delivery hands off to support, Customer Success and adoption teams after go-live Work with global delivery leads so that practices stay consistent across regions while reflecting local customer needs, such as data residency and regional security requirements Work across the business Partner with GTM and Solutions Engineering on scoping and technical feasibility before deals close, so commitments made to customers can be delivered Work with Engagement and Legal Engineering to turn successful go-lives into lasting adoption Bring patterns from delivery projects back to Engineering and Product to influence the roadmap and make future implementations easier Who You Are Proven experience in technical delivery, implementation, or a similar customer-facing technical role, including at least 2 years leading or managing a team Strong hands-on background with enterprise integrations and implementation A track record of running multiple parallel implementation projects with a structured, proactive approach to blockers and risk Experience building repeatable delivery processes, not only running individual projects Able to translate technical concepts clearly for non-technical audiences, including senior customer stakeholders A strong communicator who builds trusted relationships across customer and internal teams A coach who gives direct, useful feedback and helps people grow Comfortable working autonomously in a fast-paced, high-growth environment Nice to Have Experience delivering software to law firms, in-house legal teams or other regulated, security-conscious customers Familiarity with SSO, iManage, SharePoint or similar document management platforms Experience with US data residency, GDPR and enterprise security review requirements Fluency in English What’s In It For You Global collaboration: Partner with teams and clients across Europe, APAC, and North America. Competitive package: Comprehensive salary, benefits, and tools for success. Meaningful work: Your efforts shape how thousands of lawyers use AI daily. In-person environment: Flatiron office designed for ambitious builders and company provided lunch daily. Benefits & Perks: We invest in our people with a comprehensive, thoughtfully designed benefits package: Medical, Dental & Vision Multiple medical plan options through Aetna and Kaiser Permanente HSA or Healthcare FSA (based on plan selection) Dental plans via MetLife Vision plans via Vision Care Family Support Generous parental leave Free access to Maven Clinic Dependent Care FSA Free One Medical membership for employees and dependents Additional Perks Pre-tax commuter benefits Life Insurance + STD/LTD 401(K) with generous company match Unlimited PTO Robust voluntary benefits, including identity protection (via Aura), legal coverage via MetLife, pet savings programs, and more Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.