Technical Support Engineer – Night Shift (Rotational)

About AiDASH AiDASH is leading the PreventionFirst™movement for electric utilities and transforming grid resilience through its pioneering platform that unifies vegetation, asset, storm, and wildfire intelligence. Powered by SatelliteFirst™ Inspection & Monitoring, AiDASH delivers comprehensive visibility across the entire grid at the right frequency and budget, using the right data modality. More than 200 customers trust AiDASH to keep the lights on, spend where it counts, and defend every decision, Securing Tomorrow across every mile of the grid. Learn more at www.aidash.com. The PreventionFirst movement is growing, and so is the recognition behind it. In 2026, Forbes named AiDASH one of America's Best Startup Employers for the 4th consecutive year, and TIME included AiDASH among America's Top GreenTech Companies for the 3rd year in a row. Deloitte Technology Fast 500 ™ ranked AiDASH No. 12 in the San Francisco Bay Area, and No. 59 overall in their selection of the top 500 for 2024. Join us in Securing Tomorrow Together! The Role We are looking for a technical support engineer to join our team in Gurgaon (hybrid) and help keep our production systems healthy through the night. This is a night-shift role, primarily graveyard hours (10:00 PM – 7:00 AM IST), rotating between two team members. You will be the first line of response for production alerts, incident triage and customer-facing technical issues outside regular business hours, making sure AiD ASH products and platforms keep delivering for our customers around the clock. How you'll make an impact: Monitor application health and respond to alerts across production systems during your shift Own incident management – identify, triage and drive incidents to resolution, escalating to the right team when needed Investigate issues using logs and database queries to find the root cause Track tickets against SLA commitments and flag anything at risk of breach Draft clear, accurate responses to customers and internal stakeholders, and join customer calls as needed What we're looking for: Freshers with strong technical fundamentals are welcome, as are candidates with 1–2 years of experience in technical/production support, L1/L2 support, or a similar ticket-driven role Comfortable with SQL – able to query and reason about data Ability to read and troubleshoot API/backend logs and errors (HTTP status codes, request/response payloads) Working knowledge of Jira – ticket triage and writing clear technical updates Strong communication – written (customer-facing responses, engineering coordination) and verbal (comfortable getting on calls directly with customers) Willingness to work primarily night shifts (10:00 PM – 7:00 AM IST) on a rotational basis, with a hybrid setup from Gurgaon. We are proud to be an equal-opportunity employer. We are committed to embracing diversity and inclusion in our hiring practices, and we promote a work environment where everyone, from any race, color, religion, sex, sexual orientation, gender identity, or national origin, can do their best work. We are committed to providing an inclusive and accessible interview experience for all candidates. Please let us know if you require any accommodation during the interview process, and we will make every effort to meet your needs. Read our Privacy Policy here: https://www.aidash.com/policy/privacy-policy/