Telecaller

Job Title: Telecaller / Presales Executive Department: Sales & Marketting Reporting To: City Sales Head Location: HO- Sanpada Job Summary The Telecaller at Kidzonia Preschool is responsible for handling inbound and outbound calls to parents, providing accurate information about preschool programs, scheduling campus visits, and supporting the admissions process. The role focuses on parent engagement, lead conversion, and maintaining high standards of communication aligned with Kidzonia’s values and child-centric approach. Key Roles & Responsibilities 1. Lead Management & Telecalling Make outbound calls to prospective parents from enquiry databases, walk-in leads, digital leads, and referrals. Handle inbound calls from parents enquiring about admissions, programs, fees, timings, and facilities. Follow up consistently with prospective parents to nurture leads and convert them into admissions. Maintain a structured calling schedule to ensure timely follow-ups. 2. Admissions Support Explain Kidzonia Preschool programs, curriculum, age criteria, schedules, and learning approach clearly to parents. Provide accurate information on admission process, documentation, fees, and payment timelines. Schedule school visits, demo classes, and counseling sessions with the center head. Coordinate with the admissions and academic team to ensure smooth enrollment. 3. Parent Communication & Relationship Building Build trust and rapport with parents through courteous, empathetic, and professional communication. Address parent queries and concerns politely and patiently. Maintain a positive brand image of Kidzonia Preschool during all interactions. Ensure follow-up calls after school visits to capture feedback and encourage enrollment. 4. Data Management & Reporting Update and maintain accurate records of calls, follow-ups, and lead status in CRM or admission software. Track daily call logs, conversions, and pending follow-ups. Prepare basic reports on enquiries, admissions conversions, and follow-up status. Ensure confidentiality of parent and child information at all times. 5. Coordination & Support Activities Coordinate with marketing teams regarding lead quality and campaign feedback. Support admission events, open houses, and parent orientation programs. Assist the center team during peak admission seasons. Handle basic administrative tasks related to admissions when required. 6. Compliance & Quality Standards Adhere to Kidzonia Preschool’s communication guidelines, policies, and values. Follow call scripts, FAQs, and standard operating procedures. Ensure ethical communication without misleading or pressurizing parents. Maintain professionalism and emotional sensitivity while interacting with parents of young children. Required Skills & Competencies Communication Skills Excellent verbal communication skills in English and local language(s). Clear pronunciation, pleasant voice, and confident phone etiquette. Ability to explain concepts simply and convincingly. Interpersonal Skills Polite, patient, empathetic, and friendly approach. Strong listening and persuasion skills. Ability to handle objections and parent concerns calmly. Technical & Functional Skills Basic computer knowledge (MS Excel, CRM systems, email). Ability to update records accurately and promptly. Familiarity with telecalling or customer service tools is a plus. Educational Qualifications Minimum: Graduate preferred. Background in education, customer service, or sales is an advantage. Experience 0–3 years of experience in telecalling, admissions counseling, customer service, or sales. Experience in preschool, school, or education sector preferred but not mandatory. Work Conditions Full-time, center-based role. May require working on weekends during admission drives or events. Target-oriented role with performance tracking. Key Performance Indicators (KPIs) Number of calls made per day. Lead follow-up completion rate. Conversion rate from enquiry to admission. Parent satisfaction and feedback quality. Accuracy of data entry and reporting. Personal Attributes Warm and child-friendly attitude. High level of integrity and professionalism. Ability to work under pressure during peak admission periods. Team player with a proactive approach.