Zones - Service Desk – L1

Service Desk – L1 | Zones India Company: Zones India Pvt. Ltd. Website: https://zones.com Work Location: Vaishnavi Tech Park, South Block, 2nd Floor, Sarjapur Main Rd, Bellandur, Bengaluru, Karnataka – 560103 Joining: Immediate Openings: 35+ About Zones Zones is a global IT solutions provider delivering end-to-end technology products, services, and solutions to businesses worldwide. With a focus on innovation and customer success, Zones helps organizations transform their IT infrastructure and achieve digital excellence. Position Overview We are hiring enthusiastic and skilled Service Desk – L1 Engineers to join our IT Support team in Bengaluru. The role involves providing first-level technical assistance to global clients through multiple communication channels. Key Responsibilities Act as the first point of contact for customers seeking technical assistance via phone, chat, or email. Provide remote troubleshooting and configuration support for desktops, hardware, and peripherals. Document and track incidents and resolutions within the ticketing system. Collaborate with internal teams to escalate unresolved issues. Maintain high-quality customer service and communication throughout interactions. Work in a 24/7 environment supporting global clients. Required Skills & Qualifications Education: Any Graduate Batch: 2020 onwards Excellent verbal and written communication skills (mandatory) Strong customer service orientation Basic understanding of IT infrastructure, hardware, and troubleshooting Ability to multitask and work effectively in a team Willingness to work in rotational/night shifts Compensation & Benefits CTC: ₹3.5 LPA (Fixed ₹2.4 LPA + Variable/Allowances) Transport Allowance: Provided Night Shift Allowance: Up to ₹6,000 Food Allowance: Up to ₹2,700 Selection Process Group Discussion. Technical Interview Interview Dates: 7th November 2025 (12 PM – 4 PM) Last Date to Apply: 6th November 2025