AI
Gurugram, Haryana, India
LS
Salary not disclosed
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Role overview
Job description
JOB RESPONSIBILITY • Provide technical support to users on GIS based application • Handle all issues assigned by customer/user directly • Evaluate issues, troubleshoot and provide resolution • Ensure that all the operational processes and SLA are strictly followed • Co-ordinate with L2 & L3 support team members to get the status of issues that have been transferred • Provide application support during outage/degrade or any enhancements. • Ensure that the data feeds required by the application are loaded properly into the solution by the automated modules. • Need to interact with stakeholder regarding the resolution of issues. • Perform incident/change/release management activities • Troubleshoot end user problems • Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture • Required to report to Customer Operational Manager. • Ready to work in 24*7 shift (rotational on weekly /bi-weekly). QUALIFICATION & SKILLSET • 2 - 4 Years of Experience • Excellent written and verbal communication skills. • Technical knowledge of GIS application is must. Eg. MapInfo, QGIS, etc. • Knowledge about application integration (integrated with other systems to receive data/information) • Knowledge of complete Data flow in the system. • ITIL certification is preferred (Good to have…) • Knowledge in Telecom wireline would be an advantage
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About this listing
- Source: Lepton Software's official careers site · still listed there on 9 Nov 2026
- Posted 7 Oct 2026
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What they are looking for
Skills & requirements
Contribution to team spiritPlanning and organizingInterpersonal skills →InitiativeCommitment to organizationSelf improvement/receptivity to feedbackCommunication →
Qualification
QUALIFICATION & SKILLSET • 2 - 4 Years of Experience • Excellent written and verbal communication skills; ITIL certification is preferred (Good to have…) • Knowledge in Telecom wireline would be an advantage
Department · Delivery
Hiring company
Lepton Software
Technology
One platform for network intelligence, location analytics and geospatial data. 1,500+ enterprise customers across 60+ countries. Google Maps Platform Premier Partner.
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