Active27mo ago

ATM Support L1

Sarvatra·📍 Maharashtra, India

Employment

FULL TIME

Work mode

On-site

Experience

1+ years

Salary

Not disclosed

Salary not disclosed

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Role overview

Job description

Responsibility: Primary Send daily ATM down status to banks & check connectivity & ATM machine related issues. Arrange ATM Engineer visit at site to resolve ATM machine related issues. (Like Cash Dispenser Issue , JP Printer Issue, Blank Screen Issue , Presenter belt Issue , Card Reader Issue etc.) Co-ordinate with bank to transaction related issues. Take requirement from bank for new ATM Installation on device. Raise SR for network changes of new ATM & shifted ATM. Escalate the other issues (Like - TMK , Application , Load file , Screen etc. ) to App Support team. Co-ordinate with SSG & Account team regarding ATM AMC. Inform App Support Team regarding transaction declined through NPCI End. Make Bihar & Punjab region all bank ATM status report. Outbound call to bank person to inform about ATM Down & transaction decline. Secondary Priority to resolve pending issues. communicate with bank person to get immediate solution on pending issues. Resolve issues within SLA time slot to avoid escalation to higher level. Update contact details continuously to get immediate response from bank. Guide bank according to void codes for their transaction related issues so that repetitive call should be avoided. Update record according to the new device installation. Skill requirement Monitoring , Troubleshooting , CCNA certificate Qualification: Graduate in technical Experience: 1 Year

About this listing

Source: Sarvatra's official careers site · still listed there on 9 Nov 2026
Posted 13 Aug 2024

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What they are looking for

Skills & requirements

Qualification

Graduate in technical

Department · Infrastructure & networking

Hiring company

Sarvatra

Technology

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