Business Development Associate

Department: Pet store, Pharmacy & Billing Reporting to: Director/ Hospital Operations Manager KEY RESPONSIBILITIES Business Development - Identify and develop new business opportunities across our veterinary healthcare services - Build and manage a robust sales pipeline through prospecting, networking, partnerships, and referrals - Identify new verticals, services, and partnerships to drive long-term growth - Cultivate relationships with corporate clients, institutions, pet communities, and strategic partners Sales Strategy & Execution - Develop and implement sales strategies aligned with organizational growth goals - Collaborate with the marketing team to create compelling sales pitches, proposals, and campaigns - Translate client insights into strategic recommendations for service improvements - Maintain detailed records of sales activities and client engagement via CRM platforms Sales Team Development & Training - Build and structure a high-performing sales team - Train and mentor team members in business development and client acquisition - Establish performance frameworks, sales targets, and reporting structures - Develop training programs focused on consultative selling capabilities Cross-Department Stakeholder Management - Work with veterinary teams and hospital management to ensure seamless service delivery - Partner with marketing to refine messaging based on sales engagement insights - Act as a bridge between client expectations and service delivery Market Intelligence & Industry Engagement - Monitor trends within the veterinary healthcare ecosystem and pet care industry - Represent the organization at industry events, conferences, and networking forums - Build and maintain relationships with key stakeholders across the ecosystem ESSENTIAL QUALIFICATIONS · Minimum of 3 years client contact or sales experience is preferred as a Business Development Associate role or similar role. · Undergraduate degree/ or equivalent combination of training and experience/ post graduate in Business Administration, Marketing, or related field · Strong vendor management and negotiation skills · Clear, confident and persuasive presentation and communication style. · Excellent verbal and written communication skills DESIRABLE QUALIFICATIONS: · Experience working in healthcare, veterinary services, hospitality, or service-based industries · Experience using CRM tools (e.g. Zoho or similar) · Exposure to B2B, B2C or services-based sales environments · Experience building sales teams What you’ll be doing: Drive membership growth · Assist in identifying and developing new business opportunities Prepare sales presentations, proposals, and reports Conduct market research to identify trends and potential clients · Collaborate with marketing and product teams to support campaigns Lead high-impact sales conversations (in person) Consistently hit and exceed monthly targets Generate referrals and build long-term relationships What we’re looking for: Sales experience Relentless drive, resilience, and a competitive edge Coachable attitude with a strong desire to improve High energy and natural relationship-building ability Genuine interest in business, success, and personal growth