Career Specialist

About Us Elance is a fast-growing commerce education company delivering professional programs across ACCA, CA, CMA (USA) through offline centers, online platforms, and hybrid learning models. Headquartered in Kerala, we are on a mission to create career-ready professionals through strong academics, industry relevance, and technology-driven systems. Why Work With Us • Growth-Focused Careers - Clear role ownership, learning opportunities, and leadership exposure. • High-Energy Culture - We value initiative, accountability, and a never-settle mindset. • Purpose-Driven Work - Every role contributes directly to transforming student careers. • Structured & Fair Systems - Transparent KRAs, KPIs, and performance reviews. • Winning Team Environment - We celebrate effort, performance, and milestones together. • Strong Growth Story - Be part of a brand expanding across India and global markets Who Fits Best at Elance We’re looking for people who: • Take ownership and act proactively • Are growth-oriented • Want meaningful work, not routine roles Job Summary The Career Specialist will act as the first point of contact for all student enquiries. The role is responsible for handling end-to-end initial engagement, including inbound and outbound calls, qualifying prospects based on eligibility and interest, and converting them into qualified leads and confirmed walk-ins for the respective branches. This role is critical in ensuring lead conversion quality, timely follow-ups, and accurate enquiry handling. Key Responsibilities 1. Enquiry Handling & Communication • Act as the first point of contact for all inbound enquiries (calls, forms, digital leads). • Make outbound calls to new and existing enquiries as per defined SLAs. • Ensure 100% enquiry coverage with no delay in first contact. • Lead Qualification. • Conduct the initial counselling/qualification call to understand: • Student background and qualification • Interest level and course suitability • Readiness to proceed • Categorize leads correctly as Qualified / Not Qualified / Follow-up required. • Conversion & Walk-in Booking • Convert qualified enquiries into confirmed walk-ins for the appropriate branch (Calicut / Kochi / others). • Coordinate and schedule branch visits, ensuring correct slot booking. • Share accurate information about location, timing, and documents required. • CRM & Process Compliance. • Update all interactions, call outcomes, and statuses promptly in CRM and admission sheets. • Maintain data accuracy and hygiene at all times. • Follow defined calling, follow-up, and escalation processes. • Collaboration & Reporting • Work closely with branch teams to ensure smooth handover of qualified leads. • Provide daily updates on: • Calls made • Leads qualified • Walk-ins booked • Highlight any issues related to lead quality or system/process gaps. 2. Key Skills & Competencies • Strong verbal communication skills (English + regional language preferred) • Good listening and questioning skills • Ability to handle high call volumes (inbound & outbound) • Result-oriented with strong follow-up discipline • Basic computer and CRM knowledge • Ability to work in a target-driven environment