Admission Officer

Job Description – Admission Officer Department: Sales / Admissions Reporting To: Team Lead – Admissions / Sales Manager Employment Type: Full-Time Experience: 1+ Year Location: Kochi Role Summary The Admission Officer is responsible for converting prospective student leads into enrollments by providing accurate information, counselling students, and guiding them through the admission process. The role plays a key part in achieving admissions targets while ensuring a positive and professional experience for students and parents. Key Responsibilities Lead Conversion & Sales Convert qualified leads into enrolled students through effective communication and follow-ups Clearly explain program features, benefits, eligibility, and outcomes to prospective students Address objections and concerns to support informed decision-making Student Counselling & Guidance Counsel students on course selection based on their interests, background, and career goals Guide students through admission requirements, documentation, and enrollment steps Provide accurate information about learning formats, duration, fees, and certifications Relationship Management Build and maintain strong relationships with students and parents Ensure a positive experience throughout the admission journey Act as a single point of contact until enrollment is completed Follow-ups & Engagement Conduct timely and consistent follow-ups via calls, emails, WhatsApp, webinars, and other channels Nurture leads until final admission decision Maintain high engagement levels with prospective students CRM & Documentation Update and maintain accurate student details, interactions, and admission status in the CRM Track lead progress and conversion stages Ensure proper documentation and data accuracy Target Achievement Meet or exceed individual and team admission targets Contribute to overall revenue and enrollment goals Participate in sales campaigns and admission drives Cross-functional Coordination Coordinate with marketing, academics, and operations teams for smooth enrollment Share feedback on lead quality and student concerns with relevant teams Required Skills & Competencies Sales & Communication Strong persuasive and negotiation skills Clear verbal and written communication Ability to handle objections and close admissions Student-Centric Skills Counselling and relationship-building skills Empathy and problem-solving approach Ability to understand student needs and motivations Technical & Process Skills Familiarity with CRM systems for lead tracking and reporting Comfortable using calls, emails, WhatsApp, and virtual tools Basic understanding of EdTech admissions processes Qualifications & Experience Bachelor’s degree in any discipline Minimum 1 year of experience in admissions, sales, or counseling roles Prior experience in EdTech / Education / Training institutes preferred KPIs & Performance Metrics Admissions & Sales Performance Lead-to-enrollment conversion rate Monthly and quarterly admission targets achieved Follow-up adherence and response turnaround time CRM & Process Compliance ≥ 98% data accuracy in CRM updates 100% compliance with lead stage and documentation updates Student Experience Student satisfaction and feedback scores Zero major escalations due to misinformation or process gaps Productivity & Discipline Daily call and follow-up productivity benchmarks met Attendance and adherence to work schedules Growth & Development Opportunity to grow into Senior Admission Officer / Team Lead roles Continuous training on programs, sales techniques, and CRM usage