Cluster Manager - Operation

Job Summary: We are seeking an experienced and result-oriented Cluster Manager to lead and manage our 3W (Three-Wheeler) operations across assigned clusters. The ideal candidate should possess strong expertise in end-to-end ground operations management, team handling, fleet management, partner engagement, and operational excellence. The candidate will be responsible for ensuring smooth day-to-day operations, achieving business targets, and driving productivity across the cluster. Key Responsibilities: Operations Management Oversee end-to-end operations of the 3W business across assigned clusters. Ensure maximum fleet utilization, vehicle uptime, and operational efficiency. Monitor daily business performance and drive corrective actions wherever required. Manage hub operations, route planning, and service quality standards. Team Leadership & People Management Lead, mentor, and manage ground operations teams including Supervisors, Team Leads, and Field Executives. Drive workforce planning, recruitment, onboarding, training, and performance management. Conduct regular team reviews and implement productivity improvement initiatives. Foster a high-performance and customer-centric culture. Fleet & Vendor Management Manage fleet availability, maintenance coordination, and compliance requirements. Coordinate with vehicle owners, vendors, and service partners to ensure seamless operations. Monitor vehicle health, documentation, and regulatory compliance. Performance & Business Growth Track key operational KPIs including utilization, productivity, revenue, customer satisfaction, and cost efficiency. Identify operational gaps and implement process improvement initiatives. Support business expansion and launch activities within the cluster. Drive profitability through effective resource utilization and cost control. Stakeholder Management Collaborate with cross-functional teams including Business, HR, Maintenance, and Finance. Build strong relationships with drivers, partners, vendors, and local stakeholders. Resolve escalations and operational challenges in a timely manner. Requirements: Bachelor's degree in any discipline. 5+ years of experience in Operations, Logistics, Mobility, EV, Fleet Management, or Transportation Industry. Strong experience in managing large ground teams and field operations. Proven expertise in Three-Wheeler (3W) fleet operations and team management. Excellent leadership, communication, and stakeholder management skills. Strong analytical and problem-solving abilities. Proficiency in MS Excel, reporting, and operational dashboards. Preferred Experience: Prior experience in EV, mobility, logistics, last-mile delivery, or transportation operations. Experience handling multiple hubs or cluster-level operations. Knowledge of fleet compliance, driver management, and operational SOPs. Key Skills: 3W Fleet Operations Ground Team Management Cluster Operations Fleet Utilization Vendor Management Driver & Partner Management Operational Excellence Performance Management Stakeholder Management Data Analysis & Reporting Process Improvement