Cluster Operations Manager

About SolarSquare: At SolarSquare we are building the Home-Energy brand of future India. We help homes switch to rooftop solar and move away from traditional coal electricity. We are a full-stack D2C residential solar brand - designing, installing, maintaining (after-sales) and financing solar systems for home-owners across India. In 3 years we have scaled to become the leading residential solar brand in India. We are obsessed with quality, customer service and innovating to make it simple for homes to switch to solar. We are looking for leaders to join us in this mission. Know us a bit better through these links: Techcrunch SolarSquare article Elevation - Podcast with SolarSquare Founders Startup by IIT Grads Helps Indian Homes Run on Zero Electricity, Earns Rs 200 Crore in Revenues The Climate Conversations ft Solar Square Elevation Capital - SolarSquare Key Responsibilities: Primary Responsibilities: Team Coordination: Supervise daily operations of 2–3 Project Owners and 6–8 Project Coordinators. Define daily targets, track performance, and provide regular updates. Operational Management: Use tools like software or Excel to monitor and streamline execution processes. Cross-functional Coordination: Collaborate with internal teams such as Design and Customer Delight for smooth project execution. BOM Review: Analyze and validate Solar Bill of Materials. Project TAT & Profitability: Support the Customer Success Owner in achieving timely project delivery and maximizing profit margins. Follow-ups & Escalations: Ensure rigorous tracking of project milestones and stakeholder follow-ups. Customer Relationship Management: Handle queries, ensure smooth communication, and achieve customer delight. Installation Monitoring: Offer support to on-ground installation teams—both locally and across cities via remote monitoring tools. KPI Management: Set performance KPIs and ensure team adherence. Team Development: Encourage learning and development for continuous upskilling of the team. Secondary Responsibilities: InC (Installation Crew) Onboarding & Training Material Management: Track procurement needs in coordination with the Purchase team. Recruitment: Support the hiring process for Project Coordinators when needed. Key Competencies: Behavioral (Must-Have): Positive attitude & problem-solving approach Ability to make tactical decisions under pressure Strong communication skills (English, Hindi, and local language) Team leadership and collaborative mindset Behavioral (Good-to-Have): Experience with statutory compliance work Technical (Must-Have): Proficiency in verbal/written communication Expertise in solar technology & rooftop systems Advanced MS Office skills (Excel, Word, PowerPoint) Prior experience with operational monitoring software/tools Technical (Good-to-Have): Experience in large C&I rooftop solar projects Travel & Accommodation: Daily in-city travel required (own two-wheeler mandatory) Occasional intercity travel based on project needs Must arrange own accommodation