Customer Care Executive - Bengaluru

Who are we: Raptee Energy is a full-stack electric motorcycle startup with a very strong technical moat, founded in 2019 by four engineers from Chennai (Ex Tesla, Wipro), working on bringing a no-compromise upgrade motorcycle to an otherwise scooter- only EV market. Raptee is incubated at CIIC & ARAI. Role Overview: We are looking for a Customer Care Executive who will serve as the primary point of contact for customers. The role includes managing inquiries through calls or in-person, providing accurate product and service information, coordinating with internal teams for quick resolutions, and ensuring a smooth and positive customer experience at every touchpoint. What You’ll Do: Greet and assist visitors or clients entering the office. Maintain a neat, pleasant reception area and office records. Respond to customer queries via phone, email, or chat. Handle front-desk queries and provide basic information about the company. Coordinate with the showroom manager and backend teams. Provide product or service information (e.g., EV bikes, booking status, servicing). Record and update customer details and complaints in CRM. Follow up with customers to ensure service completion and satisfaction. Handle polite escalation of complaints or feedback. Who Can Apply? Any graduate with 2–3 years of experience in customer-facing roles , including strong telecalling and call-handling experience ; immediate joiners preferred. Excellent communication skills in English and Tamil. Proven experience in call handling, customer interaction, and front-desk/lobby management. Professional demeanor with a pleasant and hospitable personality. Ability to ensure a welcoming and organized environment while coordinating effectively with internal teams. Basic computer proficiency, including MS Office; experience with CRM systems is an advantage. Automotive experience. What’s In It for You: Opportunity to work in a fast-paced and dynamic environment. Opportunities for professional advancement as the company undergoes expansion. A culture that fosters collaboration and creativity within the team. Collaborate closely with seasoned experts in the field.