CH
Customer Service
DB
Pay vs market · Above median
This job's pay ($44,720 a year at the midpoint) is higher than about 60% of 336 salary-listed Customer Service jobs in United States in the last 12 months; their median is $38,480.
Role overview
Job description
DNAM Brands is a family-owned and operated company that owns and licenses a portfolio of globally recognized fashion and lifestyle brands, including Von Dutch, Ed Hardy, Valentino Orlandi, Allbirds, Badgley Mischka, and more. We are looking to hire a full-time Customer Service Lead for DNAM Brands.
In this role, you will lead and support the customer service team across all channels, ensuring timely, high-quality responses and a seamless customer experience across our portfolio of iconic brands—including Von Dutch, Ed Hardy, Trina Turk, Valentino Orlandi, and Badgley Mischka.
You will manage workflows, establish response standards and KPIs, monitor shop ratings, and oversee escalated cases to maintain near-perfect performance across platforms such as TikTok Shop, Shopify, and Whatnot. This role requires experience managing overseas teams, building structured processes, and driving continuous improvement in a fast-paced e-commerce environment.
The Customer Service Lead plays a critical role in protecting brand reputation and customer loyalty—ensuring every interaction reflects our standards for quality, efficiency, and care.
You must be based in or willing to commute to be considered for this position.
Responsibilities
Lead and manage the customer service team across all support channels
Monitor the rating on our shops and maintain our close to perfect scores
Establish workflows, response standards, and performance KPIs
Handle escalated customer issues and resolve complex cases
Partner with e-commerce, operations, and marketing teams to improve customer experience
Monitor ticket volume, response times, and customer satisfaction metrics
Qualifications2-3 years of experience in customer service or support management
Strong leadership and team management skills
Experience with customer service platforms and CRM systems
Excellent communication and problem-solving abilities
Data-driven mindset with ability to analyze performance metrics
Qualifications
More like this
About this listing
- Source: DNAM Brands's official careers site · still listed there on 10 Nov 2026
- Posted 11 Aug 2026
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Role market pulse
How Customer Service demand looks in United States
Live jobs
464
Posted 30d
522
30d movement
+8600%
Remote share
31.3%
Salary listed
65.1%
Salary trend 1Y
Not enough history
What they are looking for
Skills & requirements
Qualification
2-3 years of experience in customer service or support management
Department · Warehouse
Hiring company
DNAM Brands
Transportation & Logistics
DNAM owns, licenses and operates more than thirty apparel, footwear and accessories brands across the United States, Europe, the United Kingdom and Asia.
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