LC
Customer ServiceCRM
BC
Active4mo ago
Customer Service Representative
Market pay estimate
$31,200–$55,000 / year for comparable Customer Service roles in United States. Estimated from 336 similar postings (high confidence) — not stated by the employer.
Role overview
Job description
The Customer Service Representative manages, communicates, and monitors all aspects of a project and/or order. This role provides internal support and serves as a liaison between BCI’s sales team and clients while supporting all internal departments including Creative Services, Sales, Customer Service, Procurement, Manufacturing and Finishing. This critical role manages and communicates with the appropriate resources to ensure client and company goals are achieved as it relates to all aspects of the finished product.
Duties & Responsibilities:
Tasks related to this position may vary and are not limited to those listed below: Performing all duties from a foundation of trust and the highest ethical conduct, following established safety rules, company policies and procedures. Estimates and provides quotes to customers. Processes and verifies purchase orders. Records customer changes and processes through production. Analyzes warehouse items and replenishes based upon data analysis with management approval. Processes specifications to obtain a design and/or estimate. Supports teams to ensure proper design and execution of orders. Identifies required materials to ensure the successful completion of orders. Analyzes and purchases bulk buys on litho and top sheets with management approval. Monitors production processes for communication purposes including fulfillment, shipping and logistics requirements. Maintains, organizes, and updates customer data. Exemplifies a team spirit and provides exceptional support to internal team members and BCI’s customers. Maintains a well-organized workspace. Other tasks as assigned by supervisor. Full-time role in an office setting.
Skill Set:
Excellent planning and organizational skills. Excellent interpersonal, organizational, verbal and written communication skills. Strong decision making and problem-solving abilities. Detail oriented. Ability to multitask, managing multiple challenges, and dealing with a variety of situations.
Desired Qualifications and Experience:
Bachelor’s degree preferred. 2 plus years of experience in the corrugated packing and/or POP display manufacturing industries. Knowledge of structural/graphic arts, lithographic printing, pre-press and fabrication is a plus. Proficiency in Amtech, Microsoft Office and Outlook. Demonstrated aptitude in problem-solving and decision making. Ability to multitask, managing multiple challenges and work under pressure with multiple interruptions. Results-oriented and able to work both independently and within a team environment.
About BCI
Buckeye Corrugated, Inc. (BCI) is a privately held, employee-owned company with twelve (12) corrugated manufacturing facilities, providing an extensive range of corrugated packaging products. Located in ten states, our services and capabilities include custom-designed corrugated packaging, point-of-purchase displays, point-of-sale packaging along with fulfillment and logistics. Simply stated, we do not just make boxes. We build the means to shape impressions and influence perceptions.
BCI provides competitive pay and a robust benefits package including but not limited to: medical, dental, vision and life insurance, disability benefits, 401(k), paid time off and holidays, as well as a bonus plan and opportunity for employee stock ownership.
More like this
About this listing
- Source: Buckeye Corrugated, Inc.'s official careers site · still listed there on 12 Nov 2026
- Posted 10 Jul 2026
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Role market pulse
How Customer Service demand looks in United States
Live jobs
551
Posted 30d
614
30d movement
+10133.3%
Remote share
30.3%
Salary listed
61.9%
Salary trend 1Y
Not enough history
What they are looking for
Skills & requirements
Qualification
Desired Qualifications and Experience: Bachelor’s degree preferred; 2 plus years of experience in the corrugated packing and/or POP display manufacturing industries
Department · Customer Support
Hiring company
Buckeye Corrugated, Inc.
Manufacturing
View the company profile, current openings and hiring details.
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