Customer Service Representative (Remote)

Location: Remote (Work From Home) Shift Timings: Any 9-hour shift scheduled between 9:00 AM - 9:00 PM IST Work Schedule: 6 days a week, with 1 rotational weekly off Salary Range: INR 18,000 - INR 20,000 per month About Datastraw Datastraw Technologies is an AI operating company that helps modern businesses scale through a combination of people, technology, data, automation and AI. We currently specialise in customer experience (CX), helping brands manage and improve their customer interactions across channels while building the systems and AI-powered solutions that make their operations faster, more efficient and scalable. Role Overview We are looking for a Customer Service Representative who can interact with customers across multiple communication channels, understand their requirements, resolve concerns, and provide timely assistance throughout their purchase journey. This is a blended customer service role involving voice and non-voice support, including phone calls, live chats, emails, and social media interactions. The role also includes product assistance, order-related support, post-purchase follow-ups, feedback collection, and customer retention activities. Key Responsibilities Handle customer interactions across multiple channels, including inbound and outbound calls, live chat, emails, and social media. Assist customers with queries related to products, orders, payments, deliveries, returns, and replacements. Make outbound calls and follow up with customers who have shown interest in products or abandoned their shopping carts. Conduct post-purchase follow-ups, feedback calls, and customer satisfaction checks. Handle customer concerns, provide product guidance, and support customer retention and repeat purchases. Maintain accurate customer information, interaction records, and follow-ups in the CRM and other support tools. Ensure timely responses, effective query resolution, and a consistent customer experience across all channels. Meet assigned calling, response time, quality, customer experience, and retention targets. What We Are Looking For At least 6 months of experience in customer service, customer support, BPO, telecalling, or blended processes is preferred. Good spoken and written English and Hindi. Comfortable handling both voice and non-voice customer interactions. Good communication, listening, writing, and problem-solving skills. Ability to understand customer requirements and provide clear, appropriate solutions. Comfortable with customer follow-ups, multiple communication channels, and performance targets. Basic computer knowledge and familiarity with CRM or customer support tools. Must have a personal laptop/desktop, working webcam, and stable internet connection for remote work. Why Join Datastraw Technologies? Permanent work-from-home opportunity. Exposure to voice and non-voice customer service operations. Opportunity to work with multiple D2C brands and different customer support processes. Hands-on experience with modern customer support platforms and AI-enabled tools. If you enjoy interacting with people, solving problems, and creating positive customer experiences, we would love to hear from you!