B
18 days ago
San Francisco, California, United States· Full-time· Remote
$110.3K – $149.3K/yr
AIProject Management
T
Pay vs market · Bottom quarter
This job's pay ($97,500 a year at the midpoint) is lower than over 90% of 50 salary-listed Customer Success Manager jobs in San Francisco in the last 12 months; their median is $156,250.
Role overview
Job description
What You'll Do • Own a named book of Growth-tier accounts as the primary point of contact from onboarding through renewal • Build and execute account plans that drive adoption of Tavrn's records retrieval and chronology tools • Run regular check-ins and business reviews with firm leadership and case management staff • Monitor account health, get ahead of churn risk, and lead save efforts on at-risk renewals • Identify and execute expansion opportunities — new practice areas, additional seats, upsells • Partner with Support and Tech Ops to resolve escalations affecting your accounts • Maintain accurate pipeline, health scores, and renewal forecasts in HubSpot • Contribute customer feedback to Product and Marketing (case studies, NPS follow-up, referrals) What We're Looking For • 2–4 years in a customer success or account management role, ideally in B2B SaaS • Track record of owning renewal and expansion targets, not just satisfaction scores • Comfortable running business reviews and having commercial conversations directly with customers • Organized and self-directed — you can manage a full book without close oversight • Experience with a CRM (HubSpot preferred) and comfort working from ARR/health data • Legal, legal tech, or personal injury industry experience is a strong plus What Success Looks Like • Consistent achievement of gross and net revenue retention targets for your book • Proactive risk identification — renewals rarely surprise you • Documented account plans and business reviews for every account • A track record of expansion revenue sourced from your accounts
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About this listing
- Source: Tavrn.ai's official careers site · still listed there on 10 Nov 2026
- Posted 30 Jul 2026
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Role market pulse
How Customer Success Manager demand looks in United States
Live jobs
364
Posted 30d
321
30d movement
+1134.6%
Remote share
40.4%
Salary listed
84.1%
Salary trend 1Y
Not enough history
What they are looking for
Skills & requirements
Department · Customer Success
Hiring company
Tavrn.ai
Technology
View the company profile, current openings and hiring details.
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