Customer Support Executive

Job Description: Customer Support Executive Position: Customer Support Executive Organization: Srisattva Group CTC: ₹25,000 – ₹30,000 per month Location: Nungambakkam, Chennai Experience: 4–5 years Employment Type: Full-Time About the Organization: Srisattva Group is a professional services and consulting organization providing solutions in Accounting & Compliance, ERP/CRM Implementation, Business Process Automation, and Staffing Support. The group partners with startups, SMEs, and enterprise clients to deliver structured, scalable, and value-driven business solutions. Role Overview: The Customer Support Executive will oversee ERP-driven operational processes, ensuring efficiency, accuracy, and compliance. The role involves leading ERP-related activities, supporting system improvements, and coordinating with internal teams to streamline business operations. Key Responsibilities: Oversee and manage day-to-day operations using ERP systems Ensure accurate data entry, validation, and system updates Supervise invoicing, billing, and basic accounting processes through ERP Coordinate with cross-functional teams for workflow execution and issue resolution Support ERP implementation, customization, and continuous improvement initiatives Generate and analyze reports to track operational performance Ensure adherence to organizational processes and compliance standards Maintain ERP documentation, records, and best practices Provide guidance and support to junior team members/users Required Skills & Competencies: 4–5 years of experience in ERP operations/support roles Hands-on experience with Zoho applications (Books, CRM, Inventory) and Tally (Tally Prime/ERP) Strong analytical and data management skills Good leadership, communication, and coordination abilities Problem-solving mindset with strong attention to detail Proficiency in MS Office, especially Excel. Qualifications: Graduation (B.Sc / BCA / Any Degree or equivalent) ERP or Tally certification is an added advantage Compensation & Benefits: Salary: ₹25,000 – ₹30,000 per month Exposure to ERP implementation and automation projects Career growth opportunities in ERP and operations domain Collaborative and professional work environment Job Type: Full-Time: Work Location: In-person (Nungambakkam, Chennai)