Customer Support Executive

Meinigar Technologies Pvt. Ltd. Job Description Position Title: Customer Support Executive – PTL Location: Remote Job Type: Full time About Stockarea: Stockarea is a leading player in the logistics and freight forwarding industry, dedicated to providing innovative and efficient supply chain solutions. Our comprehensive services span across warehousing, Transportation, Global Logistics and Inventory management, tailored to meet the unique needs of businesses in a fast-evolving marketplace. With a strong focus on leveraging technology and data-driven insights, Stockarea ensures that our clients' operations run smoothly, cost-effectively, and with a high level of customer satisfaction. Our mission is to empower businesses by optimizing their supply chains, enabling them to focus on their core operations and achieve sustainable growth. At Stockarea, we are committed to building long-term partnerships with our clients, delivering exceptional service, and driving the future of logistics forward. Check our website at https://stockarea.io Objectives of this role: Ensure efficient end-to-end PTL operations, achieving optimal load planning, route optimization, and on-time deliveries. Maintain strong client relationships through proactive communication, quick issue resolution, and consistent service performance. Oversee accurate and timely MIS reporting to support data-driven operational and strategic decisions. Drive cost efficiency and continuous process improvement across PTL operations to enhance productivity and profitability. Ensure compliance with safety and regulatory standards, fostering a secure and efficient operational environment. Responsibilities: Oversee end-to-end PTL operations, ensuring efficient load planning, vehicle utilization, and route optimization to achieve timely and cost-effective deliveries. Coordinate with transporters and clients to manage dispatch schedules, vehicle placement, and cargo tracking for smooth shipment flow. Handle client escalations and follow-ups, providing quick resolutions and maintaining consistent communication to ensure customer satisfaction. Maintain and update PTL MIS reports, ensuring accuracy and timely submission to support management in performance tracking and decision-making. Lead and guide the PTL operations team, allocating responsibilities, monitoring performance, and fostering a culture of accountability and operational excellence. Ensure compliance with safety and regulatory norms, implementing and monitoring safety protocols during vehicle loading, unloading, and transit operations. Analyze operational data to identify cost-saving opportunities, improve service levels, and enhance overall PTL efficiency. Drive continuous improvement initiatives in PTL processes, leveraging technology and best practices to enhance productivity and customer experience. Requirements Excellent problem-solving and communication skills. Knowledge of logistics and the warehousing industry MS Excel & MS Word Language skills: Hindi (Mandatory) & English. Proficiency in using MIS for reporting and analysis. Leadership skills with the ability to manage and motivate a team. Benefits Informal dresscode, Health insurance, PF, ESI.