Inside Sales Manager

JOB DESCRIPTION Inside Sales Manager – Bangalore Company: Steel on Call Services India Private Limited Location: Bangalore, Karnataka Department: Sales & Business Development Designation: Inside Sales Manager Experience: 3–5 Years Industry: Steel / Iron & Steel – Mandatory Reporting To: Senior Management / General Manager Contact Person Name : Lakshmi Devi Bandari Contact Person Number : 8639443382 1. Job Purpose The Inside Sales Manager – Bangalore will be responsible for driving sales through effective inside-sales operations, lead generation, customer engagement, quotation follow-ups, order conversion, and relationship management. The role will focus on developing and converting business opportunities within the steel market, maintaining strong customer relationships, and achieving assigned sales and revenue targets through systematic tele-sales and digital sales activities. 2. Key Responsibilities Sales & Business Development Generate new business opportunities through outbound calls, existing databases, digital leads, references, and market research. Handle inbound sales enquiries and convert qualified leads into customers. Understand customer requirements related to steel products, specifications, quantities, pricing, delivery requirements, and timelines. Prepare and share quotations, negotiate with customers, and follow up until order closure. Achieve monthly, quarterly, and annual sales targets. Identify opportunities for cross-selling and repeat business. Develop and maintain a strong customer pipeline for continuous business growth. Customer Relationship Management Maintain regular communication with existing and prospective customers. Understand customer requirements and provide appropriate product and commercial solutions. Ensure timely follow-up on enquiries, quotations, orders, payments, and deliveries. Handle customer queries and coordinate with internal teams to resolve issues. Build long-term relationships with dealers, fabricators, contractors, builders, manufacturers, and other steel-consuming customers. Steel Industry Responsibilities Maintain a strong understanding of steel products, grades, sizes, specifications, applications, and market requirements. Monitor steel prices, competitor activities, customer demand, and market trends. Understand regional steel market dynamics, particularly the Bangalore and Karnataka market . Coordinate with the purchase, operations, logistics, and finance teams to ensure smooth order execution. Maintain awareness of stock availability, delivery schedules, and commercial terms. Inside Sales Operations Maintain accurate records of leads, enquiries, quotations, follow-ups, and conversions. Update CRM/ERP systems regularly. Track sales funnel and provide daily/weekly/monthly sales reports. Monitor lead conversion ratios and identify opportunities for improving sales performance. Follow up systematically with inactive and potential customers. Coordinate with the field sales team for leads requiring physical meetings or market visits. 3. Key Performance Indicators (KPIs) Monthly and annual sales achievement Revenue and gross-margin achievement Number of qualified leads generated Lead-to-order conversion ratio New customer acquisition Repeat customer orders Quotation-to-order conversion Customer retention Follow-up effectiveness Sales pipeline value Timely CRM/ERP updates 4. Required Qualifications Graduate/Postgraduate in any relevant discipline. MBA/PGDM in Sales & Marketing will be an added advantage. 3–5 years of relevant experience in the Steel / Iron & Steel industry is mandatory. Prior experience in inside sales, telesales, B2C sales, steel trading, steel distribution, or related sales functions will be preferred. Strong knowledge of steel products and commercial sales processes is required. 5. Required Skills Excellent communication and interpersonal skills. Strong negotiation and persuasion abilities. Good knowledge of the steel market and customer segments. Strong lead-generation and follow-up skills. Target-oriented and result-driven approach. Ability to manage multiple customers and enquiries simultaneously. Good analytical and problem-solving skills. Strong customer relationship management skills. Working knowledge of MS Excel, MS Office, CRM/ERP systems, and digital communication tools. Good command of English and Kannada is preferred. Knowledge of the Bangalore/Karnataka steel market will be an advantage. 6. Preferred Candidate Profile The ideal candidate should be a highly motivated sales professional with 3–5 years of experience in the steel industry , preferably with experience in B2C sales, steel trading, distribution, or inside sales. The candidate should have a strong understanding of steel products and pricing, excellent customer-handling skills, and a proven ability to convert enquiries into orders and consistently achieve sales targets. 7. Location Bangalore, Karnataka Candidates with existing experience and customer relationships in the Bangalore / Karnataka steel market will be given preference. 8. Compensation Salary: As per industry standards and based on experience and candidate profile. 9. Employment Type Full-Time | Permanent 10. Core Competencies Steel Industry Knowledge | Inside Sales | B2C Sales | Lead Generation | Customer Relationship Management | Negotiation | Sales Conversion | Market Intelligence | Target Achievement | Follow-up | CRM Management