IT Network Services Assistant

Key Responsibilities: 1. Technical Support: Provide first-level support for hardware and software issues, assisting users with troubleshooting and problem resolution. 2. System Maintenance: Assist in the installation, configuration, and maintenance of computer systems and peripherals. 3. User Management: Help manage user accounts, permissions, and access controls in various systems. 4. Documentation: Maintain accurate records of IT inventory, software licenses, and user documentation. 5. Training: Assist in training staff on new software and technologies, ensuring they have the necessary skills to use IT resources effectively. 6. Network Support: Support network maintenance and troubleshooting, including connectivity issues and basic network configurations. 7. Backup and Recovery: Help with data backup processes and recovery procedures to ensure data integrity. Security Compliance: Assist in implementing security protocols and monitoring systems for compliance with policies. Requirements Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, or a related field is preferred; relevant certifications can be beneficial. Experience: 3-5 years’ experience in IT support or a related role. Skills: Strong problem-solving skills, good communication abilities, and a basic understanding of computer systems and networks. Preferred Skills: Familiarity with operating systems (Windows, macOS, Linux) and common software applications. Basic knowledge of networking concepts and troubleshooting. Customer service experience is a plus. Work Environment: Typically a fulltime role in an office setting, with potential for remote support. May require occasional afterhours work to address urgent technical issues.