Lead Relationship Manager - B2B

About SolarSquare Energy Pvt Ltd SolarSquare is one of India's top 10 Rooftop Solar companies, dedicated to enabling homes and housing societies across India to adopt solar energy. We are a team of hustlers and mission-driven individuals committed to decarbonizing India one roof at a time. Company Website: http://www.solarsquare.in Job Role Lead Relationship Management Function Customer Relationship Management and Service Business Vertical Residential Reports To Head Customer Success Job Type Individual Contributor Base Location Pune – Maharashtra Scope of Work / Responsibilities Involved in the End-to-End Sales process from Lead Generation to Order Collection and payment Collection. Generating leads from multiple platforms. Enter and update customer information in the database Take and process orders in an accurate manner Managing customer accounts by ensuring that existing customers remain satisfied with company products and services. Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications Analyzing customer feedback on products and services offered  Documenting processes and logging technical issues, as well as customer compliments and complaints. Education Minimum: Graduate (Any stream) Relevant Experience Min: 0 year / Max: 2 Years Expectations The candidate should have excellent communication skills both written and verbal The candidate should be a problem solver and should be able to coordinate with multiple stakeholders. The candidate should be able to resolve conflicts with the customer  The candidate should be a team player Extensive experience in gathering and interpreting customer experience information. Solid knowledge of online customer engagement platforms and channels  Proficiency in MS Office