Regional Head - Program Success

Company: Kidvento Education and Research Position: Regional Head - Program Success Location: Bangalore To apply: harshitha@ulipsu.com Remuneration: Rs 10 Lakhs – Rs 12 Lakhs per Annum Experience: 5+ Years Job Description Roles and Responsibilities 1) Team Management: Lead the Customer Success function with a vision and strategy. Manage day-to-day operations of the Customer Success department. Manage a team of Program Implementation Managers. Assign team targets, review KPIs, and monitor performance. Ensure delivery of business value for customers on a weekly and monthly basis. Address escalated client issues with speed and urgency. Ensure regular client visits are made to maintain good rapport. 2) Data & Analysis: Monitor and manage feedback/reviews/testimonials from customers. Analyze data related to product, website, social media, and brand experience. Use customer feedback to influence operational practices and strategies. Drive faster customer time to value, renewal rates, and growth through data-driven insights. 3) Strategizing and Forecasting: Plan and deliver Customer Success strategies to retain and increase the customer base. Define and drive operational practices and implementation strategies. Develop and execute detailed plans for Customer Success team members. Strategize to influence future lifetime value through higher product adoption and satisfaction. 4) Renewals and Operational Excellence: Expand revenue in accounts through upsell opportunities. Reduce churn and drive new business growth. Ensure exceptional customer service experience and maintain overall health scores. Orchestrate resources across the company to address escalated client issues. Ensure adherence to policies, procedures, and controls in day-to-day operations. Desired Candidate Profile Experience - 5+ Years in the School Program Implementation Domain, 2+ Years as Team Lead. Solid background in customer acquisition strategies Strong communication skills along with a customer-oriented attitude Good relationship management and networking skills. Good Experience in an account post-sales customer-facing role (Account Management, Customer Success) Experience in building and scaling teams for high growth in the organization Proven leadership abilities to coach, influence, develop, motivate and empower employees to achieve their best while maintaining high employee morale Proven record of driving measurable customer outcomes and success with large, complex customers