Senior Associate

Reverse Logistics Core Responsibilities 1. Ground Operations & Daily Coordination Act as the key liaison between the field teams and central operations. Oversee daily pickups, warehouse movements, and linehaul dispatches. Maintain Benchmark pickup performance. Identify and resolve operational issues on priority to avoid delays or service gaps. 2. Performance Monitoring & Reporting Regularly track all key operational metrics including: On-Time In-Full (OTIF) Pickup Performance, 100% App Usage & Compliance. 90% Vehicle Utilization Rates. Attempted vs Successful Pickups Submit daily MIS reports ensuring data accuracy and transparency. Proactively close escalations and maintain workflow hygiene. Follow up with city/dark store teams to close pending pickups. Verify completion through system reports & ground confirmation. Highlight gaps in pickup TAT (Turn Around Time) and initiate corrective actions. Work with ground teams to improve pickup success rates. 3. Compliance & Vendor Coordination Manage escalations related to local vendors and 3PL partners. Ensure workforce compliance with company protocols, including: Up-to-date KYC documentation Grooming & Uniform Guidelines Mandatory carrying of ID cards during duty hours 4. Capacity Planning & Peak Readiness Anticipate volume spikes and plan resources accordingly. Organize and supervise stress tests to validate the readiness of warehouses and first-mile teams during peak load scenarios. 5. Administrative & Financial Oversight Manage daily shift planning and roster allocations. Monitor ground-level attrition and initiate hiring plans when required. Handle petty cash, manpower payouts, vendor billing, and ensure financial documentation is processed accurately and on time. 6. Inventory & Warehouse Controls Track and monitor the inward and outward flow of goods. Ensure tight control over linehaul movements, minimize shrinkage, and implement robust pilferage checks. Oversee the correct packaging and handling of working material. 7. Multi-Functional Coordination Admin: Ensure field staff have required resources (SIM cards, ID cards, uniforms, etc.). HR: Support ground-level hiring requirements by coordinating with HR for manpower gaps. Operations: Resolve daily ops challenges like route planning, vehicle allocation, and capacity issues. Ensure compliance with SOPs and safety guidelines. 8. Issue Resolution Identify operational bottlenecks proactively. Act as first escalation for route delays, customer complaints related to pickups, manpower absenteeism, or equipment shortages. Liaise with local vendors if additional logistics support is needed. 9. Compliance & Audit Support Ensure all documentation (pickup sheets, customer acknowledgments) is maintained properly. Support internal audits for pickups and logistics operations. Ensure SOP adherence and zero data mismatch. Profile & Experience Qualification: B.Tech or MBA (Supply Chain specialization preferred) Experience: 3–4 years in Central Ops in high-velocity environments (e.g., BigBasket, Blinkit, Shadowfax, Zepto, Delhivery,Instamart or hyperlocal Operation.) Skill Requirements Excel Proficiency: Pivot Tables, VLOOKUP, HLOOKUP, Macros Technical Tools: Proficient in MS Word and PowerPoint for reporting and business presentations Analytical Mindset: Strong data interpretation and problem-solving skills Communication: Fluent in English Regional language proficiency for effective coordination with ground staff.