Senior Associate, Marketing Operations

About ISDM The Indian School of Development Management (ISDM) is a pioneering management school dedicated to strengthening leadership and management in social development work, producing the future CEOs and founders of impactful social purpose organisations. Since 2016, ISDM has worked across three strategic pillars: preparing talent, influencing practice, and building knowledge for Development Management. With the rapid growth of India's economy and the rapid growth of development capital in the country, there is a huge opportunity to make a difference to over a billion people over the next couple of decades. However, this burgeoning development capital will need high-quality leadership and management talent to translate this possibility into real impact - talent that understands the complex nature of society and the complexities of driving social change, that can design interventions within these complexities, and that has the knowledge and skills to build and lead development organisations and translate their work into deep, sustained impact at scale. Development Management needs to bring the head, heart, and hand together to engage with diverse communities, build on their agency, work with limited resources and divergent societal aspirations, and move towards a shared vision of a desirable society. India needs Development Management talent and capabilities across the Samaaj, Sarkaar, and Bazaar to translate this opportunity into reality on the ground, transforming the lives of over a billion people in the country, and eventually offering this discipline to countries across the Global South. ISDM invites individuals who share its vision to join in creating a dynamic, catalytic ecosystem and positioning India as a thought leader in Development Management, ultimately enabling sustainable social impact at scale. Know more at www.isdm.org.in. About the Role: We are looking for a proactive and strategic marketing professional with 4–5 years of experience to support ISDM’s institutional brand-building efforts. The role combines campaign management, content and digital marketing, stakeholder engagement, website management, email marketing, and marketing operations. The ideal candidate should be comfortable working across multiple programmes and initiatives while coordinating with internal teams, external agencies, and leadership. Key Responsibilities: Plan and execute integrated marketing and communication campaigns across digital, email, social media, website, and events. Manage ISDM’s email marketing calendar, including newsletters, programme campaigns, stakeholder communication journeys, and database segmentation. Coordinate with digital marketing agencies to monitor campaign performance, lead generation, SEO implementation, website traffic, and conversion optimization. Serve as the internal point of contact for website maintenance and enhancement projects, ensuring content accuracy, SEO hygiene, timely updates, and agency coordination. Develop and publish content across channels including website pages, landing pages, social media, blogs, reports, brochures, and marketing collateral. Track, analyse, and report performance metrics across campaigns, website analytics, email marketing, and social media channels. Support institutional brand-building initiatives, thought leadership campaigns, webinars, events, and knowledge dissemination activities. Work closely with programme teams, faculty, centres, admissions, placements, and leadership to translate organisational priorities into communication plans. Manage external vendors and agencies across design, web development, performance marketing, video production, and public relations. Ensure adherence to ISDM’s visual identity, messaging framework, and communication standards across all outputs. Maintain marketing databases, campaign trackers, project timelines, and reporting dashboards. Identify opportunities to improve marketing processes, automation, audience engagement, and stakeholder experience. Qualifications & Skills: Bachelor’s degree in Marketing, Communications, Business, Media, or a related discipline. 4–5 years of experience in marketing, communications, digital marketing, or brand management. Strong understanding of email marketing, CRM-based communication, audience segmentation, and marketing automation. Experience working with websites, CMS platforms, SEO fundamentals, Google Analytics, and digital agencies. Excellent writing, editing, and content development skills. Working knowledge of social media platforms, digital campaigns, and performance reporting. Strong project management and stakeholder coordination skills. Ability to manage multiple priorities in a fast-paced and collaborative environment. Experience in higher education, consulting, social impact, development sector, or knowledge-driven organisations will be an advantage. What Success Looks Like Successful candidates will contribute to stronger brand visibility, improved stakeholder engagement, effective campaign execution, enhanced website and email performance, and seamless coordination of marketing initiatives that support ISDM’s institutional goals. Remuneration for this role will be commensurate with qualifications & experience. To learn more about us and apply, check out isdm.org.in/careers. ISDM is an equal-opportunity organization with a particular emphasis on affirmative action. The culture of the organization is one of professionalism while also one that greatly values relationships.