Senior Executive

Job Title: Senior Operations Executive Department: Operations / Supply Chain Work Timing: Shift-based, between 8:00 AM to 11:00 PM Reporting To: Senior Program Manager – Operations Role Summary: We are looking for an Operations Executive to manage post-enrollment activities including medicine fulfilment, vendor coordination, renewal follow-ups, welcome kit dispatch, payment tracking, and escalation handling. The role requires strong follow-up skills, ownership, coordination with internal teams, and timely closure of customer-related operational tasks. Key Responsibilities: Fresh Order Fulfilment Coordinate with vendors for fresh medicine orders. Track medicine availability, dispatch status, and delivery timelines. Ensure customer promise timelines are monitored and followed. Renewal & Retention Support Follow up for refill reminders and pending renewals. Coordinate payment follow-ups with customers/internal teams. Ensure renewals are closed on time. Welcome Kit & Inventory Coordination Track welcome kit inventory. Coordinate dispatch of welcome kits after enrollment. Maintain kit dispatch records and stock updates. Payment & Vendor Coordination Track customer payments and vendor payment requirements. Follow up for UTR/payment confirmation wherever needed. Support timely vendor payment closure. Escalation Handling Track delayed deliveries and open customer escalations. Coordinate with vendors, delivery partners, and internal teams for resolution. Update stakeholders on delay reasons and closure timelines. MIS & Tracking Maintain daily trackers and dashboards. Ensure data hygiene and timely updates. Share daily status of open, closed, delayed, and escalated cases. Required Skills: Good communication and follow-up skills. Basic Excel / Google Sheet knowledge. Ability to coordinate with vendors and internal teams. Strong ownership of open tasks. Comfortable working in shift-based operations. Ability to manage escalations calmly and professionally. Preferred Experience: 1–3 years of experience in operations, fulfilment, customer support, logistics, vendor coordination, or healthcare operations. Experience in medicine delivery, e-commerce, supply chain, or customer operations will be preferred.