Senior Operations Manager

We are seeking an experienced Senior Operations Manager to lead end-to-end operational management of luxury residential interior projects. The role involves overseeing project delivery, managing P&L, driving operational efficiency, and ensuring a high-quality client experience from concept to execution. The ideal candidate will collaborate with cross-functional teams, manage stakeholders, optimize operational processes, and ensure timely completion of high-value projects aligned with organizational goals. This position requires strong leadership, strategic planning, and multi-project management capabilities. Key Responsibilities Take end-to-end ownership of project operations from concept to execution Build and maintain strong client relationships and ensure customer satisfaction Manage P&L responsibility for the operations department Track and review operational processes against business targets Ensure high-quality customer experience across project lifecycle Collaborate with design and execution teams to finalize design and GFC drawings Manage customer negotiations, contracts, and payment milestones Develop short-term and long-term operational plans Define project management guidelines and operational frameworks Monitor key performance metrics for project delivery and efficiency Coordinate staffing, scheduling, and resource allocation Evaluate commercial contracts and project milestones Collaborate with leadership for performance goals and operational strategy Improve operational efficiency through process analysis and optimization Develop and onboard vendors across categories Hire and scale teams in collaboration with HR Analyze operational performance and recommend improvements Implement operational systems and process visibility frameworks Build relationships with department heads, partners, and vendors Drive cost optimization and productivity improvements Ensure compliance with local regulations and standards Manage multiple high-value residential projects simultaneously Key Skills and Qualifications 12–15+ years of experience in operations or project management Experience in luxury residential interior projects Strong P&L management and budgeting expertise End-to-end project lifecycle management experience Multi-project and multi-team management capability Stakeholder and client relationship management skills Vendor management and onboarding experience Process improvement and operational efficiency expertise Project planning, scheduling, and delivery management Contract negotiation and commercial understanding Resource planning and team leadership skills Strong communication and interpersonal abilities Qualification: B.Arch / B.E. Civil + PG/Diploma in Interior Design / Project Management Certification in Construction / Project Management preferred Willingness to travel as per project requirements ERP implementation experience (nice to have) Strategic operations planning and KPI management experience Cost optimization and budgeting expertise Leadership experience in scaling teams Knowledge of process automation and operational tools Apply by sending your CV to careers@cliqhr.co.in