TERRITORY SERVICE EXECUTIVE

To ensure the smooth operation, preventive maintenance, breakdown support, and timely servicing of industrial cleaning equipment deployed at Delhi Metro project locations while maintaining high customer satisfaction and achieving service KPIs. 1. Equipment Maintenance 2. Customer Support 3. Service Documentation 4. Installation & Commissioning 5. Repeat Breakdown Reduction Requirements Area potential sheet for new manpower position Branch : Noida Dated: 03.07.2026 Deputation area : New Delhi Metro Area coverage (In KM) 100 Kms/ 286 Metro stations Total Machine population 900 HPJ - 50,E4043 -100,B4545-50, SD430-100,Flipper+ -100, W34P -140, Roots VAC - 200, Stream cleaner -10, I scrub -10, Back back - 50 Total High end Machine population Nil Last one year Visit's of Branch Customer segment Commissioning 1390 FM Customer 11 Warranty Sch Visit 756 Corporate Customer 21 AMC Sch Visit 1604 Others Service complaint 6121 Total calls : 9871 Total Customer : 32 Average calls Per Month 823 Average calls Per Month Per Engineer 43