AGM-Operations

Key Roles Responsibilities & Professional Requirements - Strong P&L governance and deliveries atleast 12-15 sites In Mumbai Pune Dhanu including extensive travelling. Ensure end-to-end operational delivery across assigned IFM accounts in line with contractual scope SLAs and KPIs. - Manage integrated services including Housekeeping Engineering & Maintenance Soft Services Horticulture Pest Control and Waste Management. - Drive operational excellence through SOP implementation process standardisation audits and continuous improvement. - Ensure optimum manpower deployment shift planning productivity and resource utilisation. - Conduct regular site inspections operational reviews and service quality assessments. - Ensure timely resolution of client complaints service requests and operational escalations. - Build strong client relationships and proactively engage with key stakeholders. - Conduct periodic client governance meetings performance reviews and site walkthroughs. - Ensure timely submission of MOMs MIS dashboards and performance reports. - Drive client satisfaction service quality and account retention. - Own account financial performance including revenue Gross Profit and operating costs. - Ensure timely and accurate preparation of Proforma Invoices tax invoices and supporting documentation. - Drive monthly billing collections outstanding receivables and DSO performance. - Monitor manpower costs overtime consumables subcontracting and other operating expenses. - Ensure budget adherence and identify opportunities for cost optimisation and productivity improvement. - Lead and develop Facility Managers site supervisors and frontline teams. - Ensure timely recruitment onboarding competency assessment and deployment of resources. - Drive employee engagement retention performance management and succession planning. - Establish clear KRAs KPIs and accountability across site teams. - Coordinate effectively with HR Recruitment SCM Finance HSE and Regional Operations. - Ensure strict adherence to Sodexo HSE policies statutory requirements and client-specific safety protocols. - Ensure compliance with applicable labour laws PF ESIC minimum wages and other statutory obligations. - Drive implementation of risk assessments Permit to Work toolbox talks and safe work practices. - Ensure timely investigation and closure of incidents audit observations and CAPAs. - Ensure compliance with GMP GDP cGxP and data integrity requirements wherever applicable. - Manage vendor and subcontractor performance compliance documentation and service delivery. - Ensure vendor onboarding and statutory compliance before deployment. - Monitor SLA performance manpower productivity absenteeism attrition and overtime through operational dashboards. - Ensure effective utilisation of Sodexo digital platforms including D365 OMS/WOI and other applicable systems. - Drive Lean Six Sigma Kaizen 5S mechanisation and automation initiatives. - Identify business risks and develop proactive mitigation plans to protect existing contracts. - Support business retention contract renewals and additional business opportunities. - Identify cross-selling and upselling opportunities across integrated facility services. - Support new business mobilisation transition and operational stabilisation. - Demonstrate strong ownership financial acumen client orientation leadership and decision-making capabilities. Qualification & Experience - Graduate in Engineering Hospitality Facilities Management or relevant discipline MBA will be an advantage. - 8 12 years of relevant experience in IFM Facility Management or Operations. - Experience managing multiple locations large manpower teams and integrated service portfolios. - Strong understanding of operational commercial financial and statutory compliance requirements. - Proficiency in MS Office MIS data analytics and digital operational platforms.
Address: Sodexo India On-site Service Solutions , Unit no. 405, 4th Floor,, Western Express Hwy, Borivali East, Mumbai, Maharashtra
Facility: MUM ILA Ops Management
Qualification: Graduate
Experience: 12 - 15 years
Source: Sodexo India | Job Code: IJP591647