Jr. Tech Support Engineer - I

Job Type: Remote Job Description: We seek a highly motivated and technically savvy Jr. Technical Support Engineer - I to join our team. The ideal candidate will have a strong background in troubleshooting and resolving technical issues and a passion for providing excellent customer service. Responsibilities: Respond to customer inquiries and troubleshoot technical issues via phone, email, and chat. Document and track customer issues and resolutions in a ticketing system. Collaborate with cross-functional teams to resolve complex technical issues. Provide technical guidance and support to customers on using our products and services. Maintain a high level of customer satisfaction through effective communication and problem-solving. Stay current with new technologies and industry developments to provide the best possible support to our customers. Participate in on-call rotations to provide 24/7 support to our customers. Requirements: Bachelor's degree In Computer Science, Engineering, or a related field. 1-2 years of experience in a technical support role. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Familiarity with ticketing systems and knowledge management tools. Ability to work in a fast-paced and dynamic environment. Strong understanding of networking and system administration. Knowledge of scripting and automation is a plus. Benefits: Competitive salary with performance-based incentives. Opportunities for career growth and advancement. Training and development programs. Health insurance and other benefits as per company policy. Salary Range: 3,00,000 INR - 6,00,000 INR Per Annum