Jr. Tech Support Engineer -II

JOB ID: ESS-L2-13 Job Title: Jr. Tech Support Engineer - II Job Type: Full-time About Void Solutions: At Void Solutions, we aim to contribute to the global service sector's excellence. Rooted in a commitment to quality, we aspire to provide exceptional services to our clients. Our unwavering dedication to extraordinary services is reflected in our steady growth, even during challenging times. As we expand our global footprint, from India to Dubai, Switzerland, and now Canada, our journey is defined by a passion for excellence and a relentless pursuit of transformative solutions. Job Description: We are seeking a highly motivated and technically savvy Jr. Technical Support Engineer - II to join our team. The ideal candidate will have a strong background in troubleshooting and resolving technical issues, as well as a passion for providing excellent customer service. Responsibilities: Respond to customer inquiries and troubleshoot technical issues via phone, email, and chat. Document and track customer issues and resolutions in a ticketing system. Collaborate with cross-functional teams to resolve complex technical issues. Provide technical guidance and support to customers on the use of our products and services. Maintain a high level of customer satisfaction through effective communication and problem-solving. Stay current with new technologies and industry developments to provide the best possible support to our customers. Participate in on-call rotations to provide 24/7 support to our customers. Requirements: Bachelor's degree in Computer Science, Engineering, or a related field. 3-5 years of experience in a technical support role. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Familiarity with ticketing systems and knowledge management tools. Ability to work in a fast-paced and dynamic environment. Strong understanding of networking and system administration Benefits: Competitive salary with performance-based incentives. Opportunities for career growth and advancement. Training and development programs. Health insurance and other benefits as per company policy. Salary Range: INR 5,00,000 - INR 8,00,000 per annum How to Apply: If you believe you are the right fit for this role, please send your resume to careers@voidsolutions.in . We look forward to hearing from you!