Sr. Collections Specialist – US Process (B2B Voice)

Sr. Collections Specialist – US Process (B2B Voice) Location: BKC, Mumbai (On-site) Shift: US Night Shift | Monday to Friday | Fixed Saturday & Sunday Off CTC: Rs. 6 – Rs. 7.0 LPA + Uncapped Performance Incentives IMPORTANT – PLEASE READ BEFORE APPLYING This is NOT a traditional collections or recovery role. This position is designed for senior International / US Collections professionals who want to move into a US B2B Inside Sales role involving outbound calling, solution pitching, follow-ups, and revenue ownership. If you are looking only for pure recovery, inbound collections, or non-sales roles , this position will not be a fit. Role Overview As a Sr. Collections Specialist – US Process (B2B Voice) , you will leverage your experience in handling US clients, objections, negotiations, and revenue pressure to identify, qualify, and convert US B2B sales opportunities . You will engage directly with US business owners, Directors, VPs, and CXOs , understand their business needs, pitch value propositions, and support sales conversions through structured follow-ups. This is a consultative US Inside Sales role , not consumer calling, customer support, or transactional collections. Key Responsibilities Outbound calling to US business decision-makers (approx. 250–300 calls/day) Conduct structured discovery conversations to understand business needs Pitch value propositions and qualify high-quality sales opportunities Drive sales meetings, follow-ups, and conversions Handle objections confidently and professionally Share solution decks / proposals and respond to product or service queries Maintain strong CRM hygiene — call notes, follow-ups, pipeline, and forecasting Achieve weekly and monthly KPIs related to meetings, conversions, and revenue MUST-HAVE Candidate Profile (Non-Negotiable) 3–6 years of experience in US / International Collections (Night Shift mandatory) Experience handling B2B or high-value international accounts Excellent spoken English (neutral or American accent preferred) Strong confidence speaking with US senior stakeholders Proven ability to work under revenue-linked targets Strong objection handling, negotiation, and follow-up discipline Willingness to work Mon–Fri US night shift from BKC (on-site) Candidates with only domestic or non-US process experience will not be considered. Preferred Background (Advantage, Not Mandatory) International Collections with settlement or retention exposure US B2B Inside Sales / Appointment Setting experience SaaS / Tech / Consulting voice process exposure Prior experience using CRM tools (Salesforce, Zoho, HubSpot, etc.) Final selection will be based on communication quality, calling intensity, and sales aptitude — not only past titles. Why This Role Is a Career Upgrade Clear transition from collections to revenue generation Exposure to real US B2B sales conversations Strong fixed pay with uncapped incentives Premium corporate office in BKC Health benefits Fast-track growth path: Sr. Collections Specialist → Inside Sales Executive → Sr. Inside Sales → Team Lead → US Sales Manager This is a long-term career role , not a lateral BPO move. Education Any Graduate Work Mode On-site only - BKC, Mumbai